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~subject:"Consumer behaviour"
~type_genre:"Article in journal"
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Search: subject:"Dienstleistungssektor"
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Consumer behaviour
Dienstleistungssektor
5,273
Service industry
5,269
Dienstleistungsqualität
807
Service quality
807
Innovation
801
Services
618
Industrie
598
Manufacturing industries
596
Dienstleistung
543
Innovation management
488
Innovationsmanagement
488
Business services
444
Unternehmensdienstleistung
444
Beziehungsmarketing
429
Relationship marketing
429
Customer satisfaction
406
Kundenzufriedenheit
406
United States
343
USA
342
Productivity
326
Konsumentenverhalten
323
Produktivität
322
Firm performance
308
Unternehmenserfolg
307
India
287
Indien
287
Dienstleistungshandel
283
Trade in services
283
Deutschland
269
Germany
267
Service innovation
219
Theorie
214
Theory
214
Customer service
196
Kundenservice
195
KMU
189
SME
189
EU countries
187
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187
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21
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321
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Article in journal
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323
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24
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24
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23
Thesis
18
Graue Literatur
16
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16
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12
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12
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319
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Gong, Taeshik
4
Gustafsson, Anders
4
McColl-Kennedy, Janet R.
4
Ostrom, Amy L.
4
Rosenbaum, Mark
4
Izogo, Ernest Emeka
3
Lu, Lu
3
Mende, Martin
3
Savas-Hall, Selen
3
Sirianni, Nancy J.
3
Walsh, Gianfranco
3
Wägar, Karolina
3
Yi, Youjae
3
Anderson, Laurel
2
Barnes, Donald C.
2
Brady, Michael K.
2
Casidy, Riza
2
Choi, Laee
2
Choi, Sunmee
2
Field, Joy M.
2
Fotheringham, Darima
2
Grewal, Dhruv
2
Hennig-Thurau, Thorsten
2
Huang, Ming-Hui
2
Johnson, Lester W.
2
Koku, Paul Sergius
2
Korai, Bernard
2
Larivière, Bart
2
Lemon, Katherine N.
2
Mangleburg, Tamara
2
Mattila, Anna S.
2
Medler-Liraz, Hana
2
Mikolon, Sven
2
Mody, Makarand Amrish
2
Prentice, Catherine
2
Rayburn, Steven W.
2
Ricard, Line
2
Rosenbaum, Mark S.
2
Sarangal, Rajani Kumari
2
Sarmah, Bijoylaxmi
2
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The journal of services marketing
29
Journal of retailing and consumer services
20
The service industries journal
15
Journal of business research : JBR
13
Journal of service management
11
Journal of service research : JSR
11
International journal of hospitality management
9
Services marketing quarterly
9
Journal of service research
8
Journal of the Academy of Marketing Science
6
Psychology & marketing
6
Asia Pacific journal of marketing and logistics
4
International journal of contemporary hospitality management
4
International journal of services and operations management
4
Journal of service theory and practice
4
Journal of strategic marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of production economics
3
International journal of quality and service sciences
3
Journal of consumer behaviour : an international research review
3
Journal of marketing
3
European journal of management and business economics : EJM&BE
2
European journal of marketing : EJM
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Inventi impact: retailing & consumer services
2
Journal of Contemporary Issues in Business and Government
2
Journal of business-to-business marketing
2
Journal of consumer marketing
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of marketing management : MM
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Operations research
2
Service business
2
The journal of consumer marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Amfiteatru economic : an economic and business research periodical
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Athens journal of business & economics : AJBE
1
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ECONIS (ZBW)
323
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51
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
52
The "beauty" of ingredients : influence of ingredient branding on service purchase decision
Panwar, Tapish
;
Khan, Kalim
- In:
South Asian journal of management : SAJM
29
(
2022
)
1
,
pp. 106-133
Persistent link: https://www.econbiz.de/10013326842
Saved in:
53
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
54
Lessons from the COVID19 pandemic : the case of retail and consumer service firms
Grimmer, Louise
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366288
Saved in:
55
Really new services : perceived risk and adoption intentions
Savas-Hall, Selen
;
Koku, Paul Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 485-503
Persistent link: https://www.econbiz.de/10013416992
Saved in:
56
Service provider hesitation in credence services : the importance of customer expectations?
Fuller, Rachel
;
Pervan, Simon
;
Kunstler, Breanne
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 504-519
Persistent link: https://www.econbiz.de/10013416993
Saved in:
57
Collaborative consumption continuance : a mixed-methods analysis of the service quality-loyalty relationship in ride-sharing services
Lim, Weng Marc
;
Gupta, Gaurav
;
Biswas, Baidyanath
; …
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
3
,
pp. 1463-1484
Persistent link: https://www.econbiz.de/10013463454
Saved in:
58
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
59
The effects of companies’ face mask usage on consumers’ reactions in the service marketplace
Pichierri, Marco
;
Petruzzellis, Luca
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 530-549
Persistent link: https://www.econbiz.de/10013407560
Saved in:
60
Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena
;
Thakur, Ramendra
;
Riggs, John
;
Altobello, …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
Saved in:
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