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Consumer behaviour
Customer satisfaction
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Beziehungsmarketing
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customer satisfaction
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classification of services
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green services
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Leisen Pollack, Birgit
4
Pollack, Birgit Leisen
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Services marketing quarterly
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
The journal of services marketing
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ECONIS (ZBW)
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1
Green inspired service consumption : the Gen Z consumer's perspective
Pollack, Birgit Leisen
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 206-226
Persistent link: https://www.econbiz.de/10014320371
Saved in:
2
Mechanism connecting environmental friendliness to service loyalty : the role of positive customer emotions and satisfaction
Pollack, Birgit Leisen
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10012179169
Saved in:
3
The divergent "loyalty" behaviors of a captive consumer
Leisen Pollack, Birgit
- In:
Services marketing quarterly
38
(
2017
)
2
,
pp. 74-87
Persistent link: https://www.econbiz.de/10011756670
Saved in:
4
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
5
Why do consumers stay when things are bad and leave when things are good?
Leisen Pollack, Birgit
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
3
,
pp. 191-206
Persistent link: https://www.econbiz.de/10010490480
Saved in:
6
Linking the hierarchical service quality model to customer satisfaction and loyalty
Leisen Pollack, Birgit
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 42-50
Persistent link: https://www.econbiz.de/10009525774
Saved in:
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