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~subject:"Customer citizenship behavior"
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Search: subject_exact:"Customer relationship management"
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Customer citizenship behavior
Beziehungsmarketing
25,026
Relationship marketing
25,026
Konsumentenverhalten
8,713
Consumer behaviour
8,711
Customer satisfaction
5,311
Kundenzufriedenheit
5,310
Service quality
3,844
Dienstleistungsqualität
3,843
Brand management
2,524
Markenführung
2,523
Deutschland
2,347
Germany
2,293
Kundenmanagement
2,280
Theory
2,240
Theorie
2,239
Lieferantenmanagement
2,178
Supplier relationship management
2,178
Social Web
1,999
Social web
1,999
Marketingmanagement
1,883
Marketing management
1,856
Markenimage
1,842
Brand image
1,839
Electronic Commerce
1,744
E-commerce
1,616
Online-Marketing
1,556
Internet marketing
1,531
Kundenwert
1,514
Customer value
1,452
Kundenintegration
1,428
Customer integration
1,427
Vertrauen
1,350
Confidence
1,338
Einzelhandel
1,326
Retail trade
1,310
Brand
1,252
Markenartikel
1,238
Online retailing
1,208
Online-Handel
1,208
Customer service
1,147
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26
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26
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English
26
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Gong, Taeshik
5
Wang, Chen-Ya
2
Agnihotri, Arpita
1
Akbari, Mohsen
1
Baker, Melissa A.
1
Benkenstein, Martin
1
Bhattacharya, Saurabh
1
Cai, Jian
1
Chan, Kimmy Wa
1
Chang, Ya Ping
1
Chiang, Hsu-Hsin
1
Chiu, Hung-Chang
1
Choi, Laee
1
Chu, Candace
1
Cintamür, İsmail Gökhan
1
Cossío-Silva, Francisco-José
1
Curth, Susanne
1
Esmaeilpour, Reza
1
Garrouch, Karim
1
Ghali, Zohra
1
Guo, Gongxing
1
Gupta, Suraksha
1
Han, Tzu-Shian
1
Hsieh, Yi-Ching
1
Hu, JiaJing
1
Huang, Stephen Chi-Tsun
1
Hwang, Kumju
1
Jung, Jin Ho
1
Kim, Eojina
1
Kim, Kawon
1
Kim, Minjung
1
Lee, Bora
1
Lee, Gyumin
1
Lee, Kangcheol
1
Lemine, Mouna Sidi
1
Lin, Wei-Yun
1
Liu, Yan
1
Lotz, Sherry
1
López-Sánchez, Pilar
1
Ma, Xiuli
1
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Journal of business research : JBR
4
Journal of retailing and consumer services
4
International journal of hospitality management
3
Service business
2
The journal of consumer marketing
2
Corporate reputation review
1
Finance research letters
1
Journal of business ethics : JOBE
1
Journal of financial services marketing
1
Journal of marketing for higher education
1
Journal of service theory and practice
1
The journal of asset management
1
The journal of product & brand management
1
The journal of services marketing
1
The service industries journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
26
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1
The effects of similarity of values, religious values, and empathy on bank commitment to CSR and customers' internal and behavioral responses : evidence from Guilan Province in Ira...
Zidehsaraei, Maryam
;
Esmaeilpour, Reza
;
Akbari, Mohsen
- In:
Journal of financial services marketing
29
(
2024
)
1
,
pp. 154-170
Persistent link: https://www.econbiz.de/10014479262
Saved in:
2
Customer service quality, emotional brand attachment and customer citizenship behaviors : findings from an emerging higher education market
Sharif, Khurram
;
Lemine, Mouna Sidi
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 18-43
Persistent link: https://www.econbiz.de/10014566927
Saved in:
3
The role of gamification in customer citizenship behavior on China's microfinance platforms
Urquía-Grande, Elena
;
López-Sánchez, Pilar
; …
- In:
Finance research letters
63
(
2024
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014531490
Saved in:
4
Linking customer justice perception, customer support perception, and customer citizenship behavior to corporate reputation : evidence from the airline industry
Cintamür, İsmail Gökhan
- In:
Corporate reputation review
26
(
2023
)
2
,
pp. 111-132
Persistent link: https://www.econbiz.de/10014327297
Saved in:
5
Do morally disengaged employees withdraw from customer-oriented citizenship behavior in response to customers' uncivil behavior?
Agnihotri, Arpita
;
Bhattacharya, Saurabh
;
Gupta, Suraksha
- In:
Journal of business research : JBR
165
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014331848
Saved in:
6
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
7
Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
17
(
2023
)
4
,
pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
Saved in:
8
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior : moderating role of customer intimacy
Garrouch, Karim
;
Ghali, Zohra
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014363976
Saved in:
9
Effects of online brand community rituals on customer citizenship behavior : exploring the sequential mediation mechanism
Yang, Shuang
;
Tang, Jiarong
;
Cai, Jian
;
Guo, Gongxing
- In:
The journal of product & brand management
32
(
2023
)
3
,
pp. 393-405
Persistent link: https://www.econbiz.de/10014229053
Saved in:
10
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
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