//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer integration"
~subject:"Kundenintegration"
~type_genre:"Aufsatz im Buch"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenbetreuung"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer integration
Kundenintegration
Customer service
2,129
Kundenservice
2,129
Dienstleistungsqualität
978
Service quality
978
Customer satisfaction
842
Kundenzufriedenheit
842
Beziehungsmarketing
817
Relationship marketing
817
Consumer behaviour
636
Konsumentenverhalten
636
Beschwerdemanagement
301
Complaint management
301
Dienstleistungssektor
216
Service industry
216
Emotion
172
Deutschland
145
Germany
145
USA
137
United States
137
Arbeitsverhalten
111
Work behaviour
111
Services
110
Einzelhandel
109
Retail trade
109
Dienstleistung
106
Theorie
103
Theory
103
Online retailing
92
Online-Handel
92
Salespeople
87
Verkaufspersonal
87
Arbeitszufriedenheit
84
Job satisfaction
84
E-commerce
81
Electronic Commerce
80
Quality management
77
Qualitätsmanagement
77
customer service
74
more ...
less ...
Online availability
All
Undetermined
42
Free
5
Type of publication
All
Article
75
Type of publication (narrower categories)
All
Aufsatz im Buch
Aufsatz in Zeitschrift
Article in journal
67
Book section
8
Hochschulschrift
4
Thesis
2
Case study
1
Collection of articles of several authors
1
Collection of articles written by one author
1
Fallstudie
1
Graue Literatur
1
Non-commercial literature
1
Sammelwerk
1
Sammlung
1
more ...
less ...
Language
All
English
71
German
4
Author
All
Edvardsson, Bo
4
Tronvoll, Bård
3
Büttgen, Marion
2
Cheung, Fung Yi Millissa
2
Hazée, Simon
2
Hur, Won-Moo
2
Roy, Sanjit
2
To, Wai Ming
2
Van Vaerenbergh, Yves
2
Verleye, Katrien
2
Xu, Yingzi
2
Abboud, Liliane
1
Abney, Alexandra K.
1
Ahsan, Rizwan
1
Akaka, Melissa Archpru
1
Ambika, Anupama
1
Arefi, Majid Feyz
1
Armirotto, Vincent
1
Ates, Zelal
1
Auh, Seigyoung
1
Bagherzadeh, Ramin
1
Bahar, Reyhan
1
Barrios, Andrés
1
Baumöl, Ulrike
1
Beeler-Connelly, Lisa L.
1
Bilstein, Nicola
1
Birgelen, Marcel van
1
Black, Hulda G.
1
Blaurock, Marah
1
Bolton, Ruth
1
Bone, Sterling A.
1
Botzenhardt, Florian
1
Bourdin, David
1
Bruce, Helen L.
1
Burton, Jamie
1
Campbell, Colin L.
1
Chaker, Nawar N.
1
Chakraborty, Subhajit
1
Chase, Richard B.
1
Chatha, Kamran Ali
1
more ...
less ...
Published in...
All
The journal of services marketing
9
Journal of business research : JBR
6
The service industries journal
4
Journal of retailing and consumer services
3
Journal of service management
3
European journal of marketing
2
Journal of service research
2
Journal of service research : JSR
2
Journal of service theory and practice
2
Asia Pacific journal of innovation and entrepreneurship : APJIE
1
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
1
Creativity and innovation management
1
Customer Relationship Management : the ultimate guide to efficient use of CRM
1
Dienstleistungscontrolling
1
Electronic markets : the international journal on networked business
1
European journal of marketing : EJM
1
Human resource development quarterly
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information technology and product development
1
International journal of bank marketing
1
International journal of consumer studies
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of hospitality management
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services and standards
1
International review on public and non-profit marketing
1
Journal of Islamic marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of nonprofit & public sector marketing
1
Journal of strategic marketing
1
Journal of the Academy of Marketing Science
1
Kundenintegration & Customer Empowerment
1
Kundenintegration 2.0
1
MIT sloan management review
1
Management decision : MD
1
Managing global supply chain relationships : operations, strategies and practices
1
Markenbrand : die Strategiequelle ; Zeitschrift für Markenstrategie
1
more ...
less ...
Source
All
ECONIS (ZBW)
75
Showing
1
-
10
of
75
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
4
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
5
Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Verleye, Katrien
;
Holvoet, Sofie
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 319-340
Persistent link: https://www.econbiz.de/10014526078
Saved in:
6
Designing an empathetic user-centric customer support organisation : practitioners' perspectives
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
European journal of marketing
58
(
2024
)
4
,
pp. 845-868
Persistent link: https://www.econbiz.de/10015047345
Saved in:
7
Customer influence on frontline employee work engagement
Yoo, Jaewon
;
Chen, Jing
;
Frankwick, Gary L.
- In:
International journal of bank marketing
41
(
2023
)
6
,
pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201
Saved in:
8
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
Saved in:
9
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
10
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->