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~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
Dienstleistungsqualität
Statistical error
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Bernal, Pedro
1
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1
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1
Kara, Imdat
1
Lu, Mingshan
1
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1
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1
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1
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1
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1
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1
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Qureshi, Javaeria A.
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Ramond, Olivier
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
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1
International journal of accounting and information management
1
Journal of business research : JBR
1
Journal of economics & management strategy : JEMS
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Journal of the Academy of Marketing Science
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Labour economics : official journal of the European Association of Labour Economists
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ECONIS (ZBW)
9
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1
The causal effect of service satisfaction on customer loyalty
Hang, Guofang
;
Sudhir, K.
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 317-341
Persistent link: https://www.econbiz.de/10012435279
Saved in:
2
The effect of the dependence on the work of other auditors on error in analysts' earnings forecasts
Noh, Minyoung
;
Park, Hyunyoung
;
Cho, Moonkyung
- In:
International journal of accounting and information …
25
(
2017
)
1
,
pp. 110-136
Persistent link: https://www.econbiz.de/10011697071
Saved in:
3
Estimating effects of school quality using multiple proxies
Bernal, Pedro
;
Mittag, Nikolas
;
Qureshi, Javaeria A.
- In:
Labour economics : official journal of the European …
39
(
2016
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011703313
Saved in:
4
Mindfulness, reliability, pre-emptive conflict handling, customer orientation and outcomes in Malaysia's healthcare sector
Ndubisi, Nelson Oly
- In:
Journal of business research : JBR
65
(
2012
)
4
,
pp. 537-546
Persistent link: https://www.econbiz.de/10009512738
Saved in:
5
Is customer satisfaction a relevant metric for financial analysts?
Ngobo, Paul-Valentin
;
Casta, Jean-Franc̜ois
;
Ramond, …
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
3
,
pp. 480-508
Persistent link: https://www.econbiz.de/10009548610
Saved in:
6
A systematic approach to reduce human and system-related errors causing customer dissatisfaction in a production environment
Pakdil, Fatma
;
Özkök, Onur
;
Dengiz, Berna
;
Kara, Imdat
; …
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 129-137
Persistent link: https://www.econbiz.de/10003859012
Saved in:
7
Can't fix service quality? : read this
Mergen, A. Erhan
;
Stevenson, William J.
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 681-686
Persistent link: https://www.econbiz.de/10003882605
Saved in:
8
The influence of audit firm specialization on analysts' forecast errors
Payne, Jeff L.
- In:
Auditing : a journal of practice & theory
27
(
2008
)
2
,
pp. 109-136
Persistent link: https://www.econbiz.de/10003842156
Saved in:
9
Separating the true effect from gaming in incentive-based contracts in health care
Lu, Mingshan
- In:
Journal of economics & management strategy : JEMS
8
(
1999
)
3
,
pp. 383-431
Persistent link: https://www.econbiz.de/10001404774
Saved in:
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