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~subject:"Customer satisfaction"
~subject:"Hochschule"
~subject:"Krankenhaus"
~subject:"Relationship marketing"
~type_genre:"Aufsatz im Buch"
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Customer satisfaction
Hochschule
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Dienstleistungsqualität
1,063
Service quality
1,062
Beziehungsmarketing
177
Quality management
155
Qualitätsmanagement
155
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Product quality
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32
Supplier relationship management
32
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414
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344
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333
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173
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134
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Woratschek, Herbert
6
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4
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4
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4
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3
Coenen, Christian
3
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3
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3
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
Nuttawut Rojniruttikul
2
Ray, Nilanjan
2
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2
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2
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2
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1
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1
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1
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1
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1
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1
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1
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
11
Zukunft der Krankenhausversorgung : Qualität, Wettbewerb und neue Steuerungsansätze im DRG-System
6
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
5
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
4
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
Service quality and management
4
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
4
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
3
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
3
E-manufacturing and E-service strategies in contemporary organizations
3
E-marketing in developed and developing countries : emerging practices
3
Electronic Services
3
Handbook of research on customer engagement
3
Interaktionen im Dienstleistungsbereich
3
Krankenhausmanagement
3
Kundenbeziehungen im Dienstleistungsbereich
3
Kundenorientierung im Touristikmanagement
3
Marketing in the new global order : challenges and opportunities
3
Recent developments in Vietnamese business and finance
3
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
2
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
2
Dienstleistungsmanagement im Krankenhaus ; 1
2
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
2
Enhancing knowledge development in marketing ; Vol. 21
2
Erfolgswissen von 12 bekannten Managementtrainern
2
Global cases on hospitality industry
2
Grundlagen des After Sales Marketing
2
Innovation and shifting perspectives in management education
2
Innovations in certain areas of organization management and marketing
2
Kulturmarketing
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Measuring up : improving health system performance in OECD countries
2
Modern analysis of customer surveys : with applications using R
2
Professionalisierung im Sportmanagement : Beiträge des 1. Kölner Sportökonomie-Kongresses
2
Research handbook on services management
2
Strategic system assurance and business analytics
2
Strategies and tools for managing connected consumers
2
The Oxford handbook of health care management
2
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ECONIS (ZBW)
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1
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
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2
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
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3
Product-service system development for 3D customized production in hospitals
Santos, Milene
;
Soares, B. A. R.
;
Carvalho, Helena
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 29-43)
.
2024
Persistent link: https://www.econbiz.de/10014549170
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4
A comparative study of service quality in portuguese and angolan higher education institutions
Rolo, Ana
;
Saraiva, Margarida
;
Leandro, Gracieth
; …
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 199-208)
.
2024
Persistent link: https://www.econbiz.de/10014549505
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5
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
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6
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
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7
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
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8
Franchise vs. independent retail and service stores : customer perceptions
Le Bot, Corentin
;
Perrigot, Rozenn
;
Cliquet, Gérard
- In:
Networks in International Business : Managing …
,
(pp. 171-200)
.
2023
Persistent link: https://www.econbiz.de/10013539428
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9
NABH standards and patient safety : a comparison of accredited and non-accredited hospitals
Tyagi, Preeti
;
Tyagi, Navneesh
;
Maheshwari, Abhishek
- In:
Handbook of research on complexities, management, and …
,
(pp. 44-55)
.
2023
Persistent link: https://www.econbiz.de/10013478632
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10
The relationship between service quality and customer satisfaction in the airline industry : a meta-analysis study
Bakır, Mahmut
- In:
Measuring consumer behavior in hospitality for enhanced …
,
(pp. 230-250)
.
2023
Persistent link: https://www.econbiz.de/10014295142
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