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~subject:"Customer satisfaction"
~subject:"Kundenzufriedenheit"
~subject:"Theory"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Switching costs"
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Customer satisfaction
Kundenzufriedenheit
Theory
Switching behaviour
544
Wechselverhalten
544
Consumer behaviour
233
Konsumentenverhalten
233
Theorie
158
Beziehungsmarketing
139
Relationship marketing
139
Switching costs
111
Dienstleistungsqualität
80
Service quality
80
switching costs
70
Competition
64
Wettbewerb
62
USA
41
United States
41
Bank
36
Preisdifferenzierung
35
Price discrimination
35
Preismanagement
33
Pricing strategy
33
Network economics
32
Netzwerkökonomik
32
Lieferantenmanagement
30
Mobile communications
30
Mobilkommunikation
30
Supplier relationship management
30
Switching cost
29
Duopol
26
Duopoly
26
Game theory
22
Spieltheorie
22
Market entry
21
Markteintritt
21
Einzelhandel
20
Mobile phone
20
Mobiltelefon
20
Retail trade
20
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Undetermined
116
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10
Type of publication
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Article
246
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
246
Graue Literatur
98
Non-commercial literature
98
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90
Working Paper
90
Hochschulschrift
26
Thesis
23
Aufsatz im Buch
11
Book section
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Sammlung
8
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English
244
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Blut, Markus
4
Evanschitzky, Heiner
4
Stenbacka, Rune
4
Bang, Nguyen
3
Biglaiser, Gary
3
Kim, Kyungyeol
3
Marimuthu, Malliga
3
Stan, Valentina
3
Anderson, Eric T.
2
Byon, Kevin K.
2
Bárcena Ruiz, Juan Carlos
2
Castro, Ignacio
2
Chan, Tat
2
Chen, Jiawei
2
Chih, Wen-hai
2
Chuah, Stephanie Hui-wen
2
Cosguner, Koray
2
Crémer, Jacques
2
Dobos, Gergely
2
Dong, Quan
2
El-Manstrly, Dahlia
2
Gabrielsen, Tommy Staahl
2
Gehrig, Thomas
2
Grzybowski, Lukasz
2
Hsu, Li-chun
2
Huang, Yufeng
2
Jeong, Yuncheol
2
Li, Minqiang
2
Lipman, Barton L.
2
Maruyama, Masayoshi
2
Mutum, Dilip S.
2
Nagengast, Liane
2
Nan, Guofang
2
Niinimäki, Juha-Pekka
2
Pereira, Pedro
2
Samudro, Andreas
2
Seetharaman, Seethu
2
Susanti, Vonny
2
Tesfom, Goitom
2
Vagstad, Steinar
2
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International journal of industrial organization
9
Information economics and policy : IEP
7
Economics letters
5
Journal of business research : JBR
5
The journal of industrial economics
5
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Quantitative marketing and economics : QME
4
International journal of production economics
3
International journal of production research
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of banking & finance
3
Journal of economic theory
3
Journal of economics
3
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
Telecommunications policy : the international journal of digital economy, data sciences and new media
3
The economic journal : the journal of the Royal Economic Society
3
The journal of business & industrial marketing
3
The service industries journal
3
American journal of agricultural economics
2
Asia Pacific journal of marketing and logistics
2
European journal of marketing : EJM
2
European journal of operational research : EJOR
2
International journal of business information systems : IJBIS
2
International journal of the economics of business
2
International review of economics & finance : IREF
2
Inventi impact: retailing & consumer services
2
Journal of economic behavior & organization : JEBO
2
Journal of economics & management strategy : JEMS
2
Journal of financial economics
2
Journal of health economics
2
Journal of marketing research : JMR
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of retailing
2
Journal of retailing and consumer services
2
Journal of service theory and practice : JSTP
2
Marketing intelligence & planning
2
Marketing letters : a journal of research in marketing
2
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ECONIS (ZBW)
246
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1
Switching cost and store choice
Richards, Timothy J.
;
Liaukonytė, Jura
- In:
American journal of agricultural economics
105
(
2023
)
1
,
pp. 195-218
Persistent link: https://www.econbiz.de/10013478813
Saved in:
2
Securing delight and loyalty in a market with low
switching
costs
Mntande, Kebone Agnes
;
Stiehler‐Mulder, Beate
; …
- In:
European business review
35
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10013545900
Saved in:
3
Incumbent inertia, innovativeness, and performance (dis)advantages : a demand-side learning perspective
Bohlmann, Jonathan D.
;
Stanko, Michael A.
;
Spanjol, Jelena
- In:
AMS review : official publication of the Academy of …
14
(
2024
)
1/2
,
pp. 122-142
Persistent link: https://www.econbiz.de/10014584110
Saved in:
4
A conceptual framework for customer value management
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
- In:
Revista de marketing y publicidad : revista semestral
(
2022
)
5
,
pp. 43-65
Persistent link: https://www.econbiz.de/10014388781
Saved in:
5
Strengthening the satisfaction loyalty link : the role of relational
switching
costs
Evanschitzky, Heiner
;
Stan, Valentina
;
Nagengast, Liane
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
2
,
pp. 293-310
Persistent link: https://www.econbiz.de/10013273047
Saved in:
6
Credit ratings and the hold-up problem in the loan market
Cahn, Christophe
;
Girotti, Mattia
;
Salvadè, Federica
- In:
Management science : journal of the Institute for …
70
(
2024
)
3
,
pp. 1810-1831
Persistent link: https://www.econbiz.de/10014515149
Saved in:
7
The role of university
switching
costs
, perceived service quality, perceived university image and student satisfaction in shaping student loyalty
Ali, Mazhar
;
Amir, Huma
;
Ahmed, Masood
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10014566956
Saved in:
8
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
9
Data-enabled learning, network effects, and competitive advantage
Hagiu, Andrei
;
Wright, Julian
- In:
The Rand journal of economics
54
(
2023
)
4
,
pp. 638-667
Persistent link: https://www.econbiz.de/10014443166
Saved in:
10
Fitness
switching
costs
scale (FSCS) : development and assessment of higher-order reflective-formative scale
Kim, Kyungyeol
;
Byon, Kevin K.
- In:
European Sport management quarterly : ESMQ
23
(
2023
)
6
,
pp. 1951-1969
Persistent link: https://www.econbiz.de/10014443793
Saved in:
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