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~subject:"Customer satisfaction"
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Customer satisfaction
Online-Handel
48
Online retailing
47
E-commerce
43
Electronic Commerce
43
Consumer behaviour
33
Konsumentenverhalten
33
e-tailing
33
E-tailing
25
Einzelhandel
18
Retail trade
18
Dienstleistungsqualität
14
Service quality
14
Kundenzufriedenheit
11
Beziehungsmarketing
8
Relationship marketing
8
e-commerce
8
E-Tailing
7
Distribution channel
6
Internet
6
Vertriebsweg
6
Internet marketing
5
Online-Marketing
5
Brand image
4
Customer service
4
E-Commerce
4
Kundenservice
4
Lieferkette
4
Markenimage
4
Quality management
4
Qualitätsmanagement
4
Supply chain
4
Website
4
Beschwerdemanagement
3
Brand
3
Brand management
3
Complaint management
3
India
3
Indien
3
Logistics
3
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11
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11
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English
11
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All
Gajjar, Hasmukh
3
Jain, Nikunj Kumar
3
Shah, Bhavin J.
3
Giovanis, Apostolos N.
2
Sadh, Ashish
2
Ateş, Mustafa Fikret
1
Athanasopoulou, Pinelopi
1
Droge, Cornelia
1
Elliott, Kevin M.
1
Freitas, André Luís Policani
1
Heim, Gregory
1
Kamble, Aakash Ashok
1
Koufteros, Xenophon
1
Massad, Nelson
1
Melanthiou, Yioula
1
Meng, Juan
1
Mummalaneni, Venkatapparao
1
Roy, Vivek
1
Santos, Ana Carla de Souza Gomes dos
1
Srivastava, Abhishek
1
Türkdemir, Pınar
1
Vickery, Shawnee K.
1
Vijay, T. Sai
1
Walvekar, Shubhangi
1
Yıldız, Erkan
1
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Published in...
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Journal of internet commerce
2
Journal of retailing and consumer services
2
Asia Pacific journal of marketing and logistics
1
Decision sciences : DS
1
International journal of business information systems : IJBIS
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of retail and distribution management
1
International journal of technology marketing : IJTMkt
1
Journal of customer behaviour
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ECONIS (ZBW)
11
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11
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date (oldest first)
1
The acquirements of e-service quality in fashion e-storescapes : mediating effect in an S-O-R model
Türkdemir, Pınar
;
Yıldız, Erkan
;
Ateş, Mustafa Fikret
- In:
International journal of retail and distribution management
51
(
2023
)
6
,
pp. 755-772
Persistent link: https://www.econbiz.de/10014281102
Saved in:
2
The distinctive agenda of service failure recovery in e-
tailing
: criticality of logistical/non-logistical service failure typologies and e-
tailing
ethics
Roy, Vivek
;
Vijay, T. Sai
;
Srivastava, Abhishek
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209589
Saved in:
3
Electronic logistics service quality and repurchase intention in e-
tailing
: catalytic role of shopping satisfaction, payment options, gender and returning experience
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433719
Saved in:
4
Using a multicriteria approach to identify factors that influence e-
tailing
service quality
Freitas, André Luís Policani
;
Santos, Ana Carla de …
- In:
International journal of electronic marketing and …
10
(
2019
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
Saved in:
5
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
6
Retailer loyalty in the online context : the influence of transactional and relational experiences assessment
Giovanis, Apostolos N.
;
Melanthiou, Yioula
- In:
Journal of customer behaviour
16
(
2017
)
1
,
pp. 35-59
Persistent link: https://www.econbiz.de/10011757531
Saved in:
7
E-fulfillment dimensions and its influence on customers in e-
tailing
: a critical review
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
; …
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
2
,
pp. 347-369
Persistent link: https://www.econbiz.de/10011636599
Saved in:
8
Consumer technology readiness and e-service quality in e-
tailing
: what is the impact on predicting online purchasing?
Mummalaneni, Venkatapparao
;
Meng, Juan
;
Elliott, Kevin M.
- In:
Journal of internet commerce
15
(
2016
)
4
,
pp. 311-331
Persistent link: https://www.econbiz.de/10011636501
Saved in:
9
A conceptual framework for measuring e-fulfillment dimensions : a consumer perspective
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
; …
- In:
Journal of internet commerce
14
(
2015
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011432437
Saved in:
10
Encounter satisfaction in e-
tailing
: are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction?
Koufteros, Xenophon
;
Droge, Cornelia
;
Heim, Gregory
; …
- In:
Decision sciences : DS
45
(
2014
)
1
,
pp. 5-48
Persistent link: https://www.econbiz.de/10010344823
Saved in:
1
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