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~subject:"Customer service"
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Customer service
Customer integration
26
Kundenintegration
26
Beziehungsmarketing
24
Relationship marketing
24
Customer co-creation
16
New product development
13
Produktentwicklung
13
Innovation
10
Innovation management
9
Innovationsmanagement
9
Betriebliche Wertschöpfung
8
Consumer behaviour
8
Konsumentenverhalten
8
Value creation
8
customer co-creation
6
Customer satisfaction
5
Kundenservice
5
Kundenzufriedenheit
5
Customer value
4
Emotion
4
Kundenwert
4
Social Web
4
Social web
4
Beschwerdemanagement
3
Complaint management
3
Dienstleistung
3
Dienstleistungsinnovation
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Dienstleistungsqualität
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Dienstleistungssektor
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Internet marketing
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Knowledge management
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Online-Marketing
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Service industry
3
Service innovation
3
Service quality
3
Service-Dominant Logic
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Service-dominant logic
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Services
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Beeler-Connelly, Lisa L.
1
Chaker, Nawar N.
1
Cheung, Fung Yi Millissa
1
Delpechitre, Duleeep
1
Edvardsson, Bo
1
Falk, Tomas
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Handrich, Matthias
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Heidenreich, Sven
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Hur, Won-Moo
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Kim, Hanna
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Marshall, Roger
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Moon, Tae Won
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To, Wai Ming
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Tronvoll, Bård
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Journal of business research : JBR
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
Management decision : MD
1
The journal of asset management
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ECONIS (ZBW)
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1
When does customer CSR perception lead to customer extra-role behaviors? : the roles of customer spirituality and emotional brand attachment
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Hanna
- In:
The journal of asset management
27
(
2020
)
4
,
pp. 421-437
Persistent link: https://www.econbiz.de/10012298813
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2
Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Delpechitre, Duleeep
;
Beeler-Connelly, Lisa L.
;
Chaker, …
- In:
Journal of business research : JBR
92
(
2018
),
pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
Saved in:
3
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
4
The dark side of
customer
co-creation
: exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
5
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
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