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~subject:"Customer service"
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Customer service
Welt
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Bliemel, Friedhelm
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3
Muther, Andreas
3
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3
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2
Bernoff, Josh
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2
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2
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Reponen, Tapio
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Schadler, Ted
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Stauss, Bernd
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2
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1
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1
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1
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1
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The journal of services marketing
5
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
4
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3
Journal of retailing and consumer services
3
Europäische Hochschulschriften / 5
2
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2
International journal of electronic commerce : IJEC
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of internet commerce
2
Journal of service research : JSR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Progress in IS
2
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
2
Springer eBook Collection / Business and Economics
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Working papers / Institut für Wirtschaftsinformatik der Universität Bern
2
Analyzing the strategic role of social networking in firm growth and productivity
1
Arbeitsberichte des Instituts für Informatik, Friedrich-Alexander-Universität Erlangen Nürnberg
1
Asia-Pacific journal of business administration
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Bank parikrama : a journal of banking & finance : quarterly journal of Bangladesh Institute of Bank Management
1
Berichte aus der Betriebswirtschaft
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Betriebswirtschaftliche Aspekte lose gekoppelter Systeme und Electronic Business
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Business horizons
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Darden Business School Working Paper
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Der Kunde in der Dienstleistungsbeziehung : Beiträge zur Soziologie der Dienstleistung
1
Dialogmarketing Perspektiven 2010/2011 : Tagungsband 5. wissenschaftlicher interdisziplinärer Kongress für Dialogmarketing
1
Documents de recherche / ESSEC Centre de Recherche
1
E-Life: web-enabled convergence of commerce, work, and social life : 10th Workshop on E-Business, WEB 2011 ; Shanghai, China, December 2011 ; revised selected papers
1
Economic developments in India : quarterly update : analysis, reports, policy documents
1
Electronic commerce : Herausforderungen, Anwendungen, Perspektiven
1
Electronic commerce research and applications
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Electronic markets : the international journal on networked business
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Emotional, sensory, and social dimensions of consumer buying behavior
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European journal of marketing
1
Expert journal of marketing
1
Facetten der Digitalisierung : Chancen und Herausforderungen für Mensch und Management
1
Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
1
Handbook of social media management : value chain and business models in changing media markets
1
Harvard business review : HBR
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ECONIS (ZBW)
158
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1
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10
of
158
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date (oldest first)
1
The effects of anthropomorphised virtual conversational assistants on consumer engagement and trust during service encounters
Fakhimi, Arezoo
;
Garry, Tony
;
Biggemann, Sergio
- In:
Australasian marketing journal : AMJ ; official journal …
31
(
2023
)
4
,
pp. 314-324
Persistent link: https://www.econbiz.de/10014381402
Saved in:
2
Social anxiety and the consumer : examining the relationship between social media users' level of social anxiety and attitudes toward customer service channels
Zalinska, Aneta
;
Agopian, G.
- In:
Journal of marketing communications
29
(
2023
)
7
,
pp. 715-746
Persistent link: https://www.econbiz.de/10014414326
Saved in:
3
Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
4
The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce : a study c...
Silviana, Nurfirda Sofia
;
Rofiaty
;
Puspaningrum, Astrid
-
2022
Persistent link: https://www.econbiz.de/10013445121
Saved in:
5
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
6
Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Sheth, Jagdish N.
(
ed.
);
Jain, Varsha
(
ed.
); …
-
2024
-pandemic
world
. …
Persistent link: https://www.econbiz.de/10014444013
Saved in:
7
Digitalization of customer service in small and medium-sized enterprises : drivers for the development and improvement
Costa, Ana Carolina Ferreira
;
Neto, Fernando Capelo
; …
- In:
International journal of entrepreneurial behavior & research
30
(
2024
)
2/3
,
pp. 305-341
Persistent link: https://www.econbiz.de/10014489097
Saved in:
8
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
9
The power of identity cues in text-based customer service : evidence from Twitter
Gao, Yang
;
Rui, Huaxia
;
Sun, Shujing
- In:
MIS quarterly
47
(
2023
)
3
,
pp. 983-1014
Persistent link: https://www.econbiz.de/10014422566
Saved in:
10
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
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