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Search: subject:"anthropomorphism"
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Customer service
Consumer behaviour
126
Konsumentenverhalten
126
Anthropomorphism
111
Concept of man
88
Menschenbild
88
anthropomorphism
62
Brand image
55
Markenimage
55
Brand management
47
Markenführung
47
Beziehungsmarketing
46
Relationship marketing
46
Artificial intelligence
38
Advertising effects
34
Werbewirkung
34
Brand
32
Künstliche Intelligenz
32
Markenartikel
32
Robot
25
Roboter
25
Emotion
22
Brand anthropomorphism
21
Dienstleistungsqualität
20
Service quality
20
Personality psychology
16
Persönlichkeitspsychologie
16
artificial intelligence
14
Advertising
13
Werbung
13
Customer satisfaction
12
Kundenservice
12
Kundenzufriedenheit
12
Homo Oeconomicus
11
Homo economicus
11
Behavioral economics
10
Cognition
10
Kognition
10
Verhaltensökonomik
10
Confidence
9
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Free
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1
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English
15
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Adam, Martin
2
Benlian, Alexander
2
Choi, Sungwoo
2
Mattila, Anna S.
2
Wessel, Michael
2
Bahmannia, Somayeh
1
Belanche, Daniel
1
Biggemann, Sergio
1
Bolton, Lisa E.
1
Bunosso, Isabella
1
Casaló, Luis V.
1
Chang, Yaping
1
Chatrath, Sarvjeet Kaur
1
Crolic, Cammy
1
Dale, Naomi F.
1
Della Corte, Valentina
1
Doorn, Jenny van
1
Fakhimi, Arezoo
1
Fatima, Johra Kayeser
1
Flavián Blanco, Carlos
1
Fotheringham, Darima
1
Garry, Tony
1
Gottlieb, Udo
1
Gursoy, Dogan
1
Hadi, Rhonda
1
Holthöwer, Jana
1
Jin, Hyun Seung
1
Johns, Raechel
1
Khan, Md Irfanuzzaman
1
Levine, Lindsay R.
1
Li, Yi
1
Li, You
1
Liang, Zhehao
1
Liu, Qing
1
Prisco, Anna
1
Schepers, Jeroen
1
Sepe, Fabiana
1
Sheehan, Ben
1
Shin, Hyunju
1
Stephen, Andrew T.
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International journal of hospitality management
3
International journal of consumer studies
2
Journal of the Academy of Marketing Science
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Electronic Markets
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Journal of business research : JBR
1
Journal of marketing
1
Journal of retailing and consumer services
1
Journal of service research
1
The service industries journal
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ECONIS (ZBW)
14
EconStor
1
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1
Rapport with a chatbot? : the underlying role of
anthropomorphism
in socio-cognitive perceptions of rapport and e-word of mouth
Fatima, Johra Kayeser
;
Khan, Md Irfanuzzaman
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462371
Saved in:
2
The influence of chatbot humour on consumer evaluations of services
Shin, Hyunju
;
Bunosso, Isabella
;
Levine, Lindsay R.
- In:
International journal of consumer studies
47
(
2023
)
2
,
pp. 545-562
Persistent link: https://www.econbiz.de/10014250593
Saved in:
3
Robots do not judge : service robots can alleviate embarrassment in service encounters
Holthöwer, Jana
;
Doorn, Jenny van
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 767-784
Persistent link: https://www.econbiz.de/10014326641
Saved in:
4
The effects of anthropomorphised virtual conversational assistants on consumer engagement and trust during service encounters
Fakhimi, Arezoo
;
Garry, Tony
;
Biggemann, Sergio
- In:
Australasian marketing journal : AMJ ; official journal …
31
(
2023
)
4
,
pp. 314-324
Persistent link: https://www.econbiz.de/10014381402
Saved in:
5
Blame the bot :
anthropomorphism
and anger in customer-chatbot interactions
Crolic, Cammy
;
Thomaz, Felipe
;
Hadi, Rhonda
;
Stephen, …
- In:
Journal of marketing
86
(
2022
)
1
,
pp. 132-148
Persistent link: https://www.econbiz.de/10012794738
Saved in:
6
AI-based chatbots in customer service and their effects on user compliance
Adam, Martin
;
Wessel, Michael
;
Benlian, Alexander
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
2
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012615120
Saved in:
7
The effect of implementing chatbot customer service on stock returns : an event study analysis
Fotheringham, Darima
;
Wiles, Michael A.
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 802-822
Persistent link: https://www.econbiz.de/10014326648
Saved in:
8
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
9
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
10
AI-based chatbots in customer service and their effects on user compliance
Adam, Martin
;
Wessel, Michael
;
Benlian, Alexander
- In:
Electronic Markets
31
(
2020
)
2
,
pp. 427-445
-in-the-door technique affect user request compliance. Our results demonstrate that both
anthropomorphism
as well as the need to stay …
Persistent link: https://www.econbiz.de/10014503687
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