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~subject:"Dienstleistung"
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Search: person:"Mccoll-Kennedy, Janet R."
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Dienstleistung
Service quality
29
Dienstleistungsqualität
28
Consumer behaviour
21
Konsumentenverhalten
21
Relationship marketing
20
Beziehungsmarketing
19
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungssektor
12
Service industry
12
Health care
9
Beschwerdemanagement
8
Betriebliche Wertschöpfung
8
Complaint management
8
Gesundheitsversorgung
8
Value creation
8
Customer service
7
Kundenservice
7
Customer experience
6
Customer value
6
Emotion
6
Gesundheitswesen
6
Health care system
6
Kundenwert
6
Services
6
Customer integration
5
Kundenintegration
5
Satisfaction
5
Well-being
5
Australia
4
Australien
4
Business services
4
Innovation
4
Lebensqualität
4
Quality of life
4
Service innovation
4
USA
4
United States
4
Zufriedenheit
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English
7
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McColl-Kennedy, Janet R.
7
Gustafsson, Anders
3
Brady, Michael K.
2
Cheung, Lilliemay
2
Field, Joy M.
2
Fotheringham, Darima
2
Huang, Ming-Hui
2
Lemon, Katherine N.
2
Ostrom, Amy L.
2
Subramony, Mahesh
2
Aksoy, Lerzan
1
Andreassen, Tor Wallin
1
Bennett, Rebekah
1
Colurcio, Maria
1
Edvardsson, Bo
1
Ferrier, Elizabeth
1
Kristensson, Per
1
Lervik-Olsen, Line
1
Nguyen, Doan
1
Parasuraman, A.
1
Patterson, Paul G.
1
Russell-Bennett, Rebekah
1
Sirianni, Nancy J.
1
Witell, Lars
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Wuenderlich, Nancy V.
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Journal of service management
3
Journal of service research
2
The journal of services marketing
1
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ECONIS (ZBW)
7
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1
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
2
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
3
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
4
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
5
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
6
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
7
Services marketing : a managerial approach
Russell-Bennett, Rebekah
-
2003
Persistent link: https://www.econbiz.de/10013490002
Saved in:
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