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~subject:"Dienstleistungsqualität"
~subject:"Kundenzufriedenheit"
~subject:"Robot"
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Search: subject:"warmth"
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Dienstleistungsqualität
Kundenzufriedenheit
Robot
Consumer behaviour
59
Konsumentenverhalten
59
Warmth
56
Competence
49
warmth
28
Brand management
27
Markenführung
27
Brand image
26
Markenimage
26
Beziehungsmarketing
23
Relationship marketing
23
Brand
21
Markenartikel
21
competence
20
Service quality
16
Customer satisfaction
13
Occupational qualification
12
Qualifikation
12
Advertising effects
11
Werbewirkung
11
Perceived warmth
10
Advertising
9
Corporate Social Responsibility
9
Corporate social responsibility
9
Customer service
8
Emotion
8
Kundenservice
8
Roboter
8
Werbung
8
Brand warmth
7
Gender
7
Geschlecht
7
Kompetenz
7
Perception
7
Stereotype content model
7
Wahrnehmung
7
Confidence
6
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Bufquin, Diego
2
Mattila, Anna S.
2
Xu, Ying
2
Yao, Qi
2
Amir Batouei
1
Avery, Derek R.
1
Baoku, Li
1
Bogicevic, Vanja
1
Chang, Woojung
1
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1
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1
Chi, Rui
1
Davoud Nikbin
1
Deng, Guangkuan
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DiPietro, Robin B.
1
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1
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1
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1
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1
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1
Grandey, Alicia
1
Grazzini, Laura
1
Ha, Sejin
1
Hagel, Julia Sarah
1
Houston, Lawrence
1
Huang, Bo
1
Huang, Ran
1
Huang, Youlin
1
Huo, Yixi
1
Hyun, Sunghyup Sean
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Iranmanesh, Mohammad
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1
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1
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1
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Journal of business research : JBR
4
International journal of hospitality management
3
Technological forecasting & social change : an international journal
3
Journal of retailing and consumer services
2
Asia Pacific journal of marketing and logistics
1
European journal of marketing
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of hospitality marketing & management
1
Journal of management
1
Journal of marketing
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service management
1
Journal of travel and tourism marketing
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Marketing intelligence & planning
1
Marketing letters : a journal of research in marketing
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Nankai business review international
1
The Cornell hospitality quarterly
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ECONIS (ZBW)
25
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Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
2
Dashed expectations in service experiences : effects of robots human-likeness on customers' responses
Grazzini, Laura
;
Viglia, Giampaolo
;
Nunan, Daniel
- In:
European journal of marketing
57
(
2023
)
4
,
pp. 957-986
Persistent link: https://www.econbiz.de/10014252225
Saved in:
3
Enhancing customer satisfaction with chatbots : the influence of anthropomorphic communication styles and anthropomorphised roles
Xu, Ying
;
Zhang, Jianyu
;
Chi, Rui
;
Deng, Guangkuan
- In:
Nankai business review international
14
(
2023
)
2
,
pp. 249-271
Persistent link: https://www.econbiz.de/10014319307
Saved in:
4
Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction : an explanation from temporal and conversational cues
Xu, Ying
;
Niu, Nan
;
Zhao, Zixiang
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014364474
Saved in:
5
Impact of the introduction of service robots on consumer satisfaction : empirical evidence from hotels
Wu, Xiaojun
;
Huo, Yixi
- In:
Technological forecasting & social change : an …
194
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014475913
Saved in:
6
Being friendly and competent : service robots' proactive behavior facilitates customer value co-creation
Song, Jinzhu
;
Gao, Yanhuan
;
Huang, Youlin
;
Chen, Lihan
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014476984
Saved in:
7
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
8
Effects of the anthropomorphic image of intelligent customer service avatars on consumers' willingness to interact after service failures
Yao, Qi
;
Kuai, Ling
;
Jiang, Lan
- In:
Journal of research in interactive marketing : …
17
(
2023
)
5
,
pp. 734-753
Persistent link: https://www.econbiz.de/10014428169
Saved in:
9
Feeling warm or skeptical? : an investigation into the effects of incentivized eWOM programs on customers' eWOM sharing intentions
Chen, Ruolan
;
Yuan, Ruizhi
;
Huang, Bo
;
Liu, Martin J.
- In:
Journal of business research : JBR
167
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014383091
Saved in:
10
Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Frank, Darius-Aurel
;
Otterbring, Tobias
- In:
Technological forecasting & social change : an …
189
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014266108
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