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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Tourism employees
941
Tourismusberufe
941
Hotel industry
556
Hotellerie
556
Arbeitszufriedenheit
282
Job satisfaction
282
Arbeitskräfte
141
Workforce
141
Arbeitsverhalten
139
Work behaviour
139
Service quality
134
Employee retention
124
Mitarbeiterbindung
124
Gastronomie
98
Restaurant industry
98
Stress
96
Work stress
96
Gastgewerbe
95
Hospitality industry
94
Leistungsmotivation
91
Work motivation
91
Arbeitsleistung
77
Job performance
77
Customer satisfaction
74
Kundenzufriedenheit
74
Arbeitsmobilität
73
Labour mobility
73
Emotion
72
Human Resource Management
67
Personalmanagement
67
Tourism industry
65
Tourismuswirtschaft
65
Beziehungsmarketing
61
Relationship marketing
61
Consumer behaviour
58
Konsumentenverhalten
58
USA
58
United States
58
Managers
54
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Undetermined
82
Free
9
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Article
125
Book / Working Paper
9
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Article in journal
123
Aufsatz in Zeitschrift
123
Hochschulschrift
4
Thesis
4
Aufsatz im Buch
2
Bibliografie enthalten
2
Bibliography included
2
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2
Conference paper
1
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1
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English
130
German
4
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Karatepe, Osman M.
9
Lee, JungHoon
4
Ok, Chihyung
4
Brady, Michael K.
2
Burke, Ronald J.
2
Daskin, Mustafa
2
Grobelna, Aleksandra
2
Han, Heesup
2
Hewagama, Gayani
2
Hutchison, Ann
2
Karadas, Georgiana
2
Kim, Peter Beomcheol
2
Kim, Seongseop
2
Koyuncu, Mustafa
2
Lin, Meizhen
2
Ling, Qian
2
Mang, Paul
2
Orlowski, Marissa
2
Rod, Michel
2
Slevitch, Lisa
2
Ye, Shun
2
Abdien, Mohamed Kamal
1
Abdulhassan, Sadik Hussein
1
Aghaei, Iman
1
Agyapong, Kingsley
1
Aldebi, Hameed
1
Ali, Faizan
1
Ali, Nafez Nimer Hassan
1
Ampofo, Emmanuel Twumasi
1
Ansah, James
1
Arasli, Huseyin
1
Ariffin, Ahmad Azmi M.
1
Ashill, Nicholas
1
Ashill, Nicholas J.
1
Aslinda Mohd Shahril
1
Astakhova, Marina
1
Atadil, Hilmi A.
1
Avci, Turgay
1
Azar, Ofer H.
1
Baah, Nancy Grace
1
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Great Britain / Dept. of Employment
1
United States / Bureau of the Census
1
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International journal of hospitality management
29
International journal of contemporary hospitality management
11
Tourism management : research, policies, practice
9
Journal of hospitality marketing & management
6
The journal of services marketing
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Tourism management perspectives : TMP
5
Journal of travel and tourism marketing
4
Europäische Hochschulschriften / 5
2
International journal of economics and finance
2
Inventi impact: service sector
2
Journal of business research : JBR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The Cornell hospitality quarterly
2
Acta Universitatis Danubius / Oeconomica
1
Administrative Sciences : open access journal
1
Applied economics
1
Asia-Pacific journal of business administration
1
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
1
Cogent business & management
1
EuroMed journal of business
1
European research studies
1
Gabler-Edition Wissenschaft / Marketing und Innovationsmanagement
1
Global strategic management in the service industry : a perspective of the new era
1
Information technology & tourism
1
International journal of business innovation and research
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of internet marketing and advertising : IJIMA
1
International journal of leisure and tourism marketing : IJLTM
1
International journal of management and economics
1
International journal of services, economics and management
1
Journal for global business advancement : JGBA
1
Journal of Tourism, Heritage & Services Marketing : JTHSM
1
Journal of air transport management
1
Journal of business economics and management
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of hospitality and tourism insights
1
Journal of retailing
1
Journal of revenue and pricing management
1
Journal of service management
1
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ECONIS (ZBW)
134
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31
Customer orientation and e-WOM in the hotel sector
González-Porras, José L.
;
Ruiz-Alba, José L.
; …
- In:
International journal of internet marketing and …
15
(
2021
)
3
,
pp. 302-326
Persistent link: https://www.econbiz.de/10012598992
Saved in:
32
What do hotel employees think about service robots? : a qualitative study in Turkey
Vatan, Ahmet
;
Dogan, Seden
- In:
Tourism management perspectives : TMP
37
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502566
Saved in:
33
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
34
Examining key hotel attributes for guest sleep and overall satisfaction
Robbins, Rebecca
;
Grandner, Michael A.
;
Knowlden, Adam
; …
- In:
Tourism and hospitality research : THR
21
(
2021
)
2
,
pp. 144-155
Persistent link: https://www.econbiz.de/10012520558
Saved in:
35
Guest satisfaction in independent and affiliated to chain hotels
Moreno-Perdigón, María C.
;
Guzmán-Pérez, Beatriz
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012494932
Saved in:
36
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
37
Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
Saved in:
38
Pushing forward high-performance work systems in the hotel industry : a procedural-justice climate to promote higher unit-level outcomes
Yang, Jaewan
;
Kim, Youngsang
;
Kim, Peter Beomcheol
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648431
Saved in:
39
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
40
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
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