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~subject:"Dienstleistungssektor"
~subject:"Innovation"
~subject:"United Kingdom"
~type_genre:"Advisory report"
~type_genre:"Case study"
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Dienstleistungssektor
Innovation
United Kingdom
Dienstleistungsqualität
163
Service quality
163
Qualitätsmanagement
30
Quality management
29
Customer satisfaction
24
Kundenzufriedenheit
24
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23
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126
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80
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80
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27
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24
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21
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16
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Altinay, Levent
1
Aquilina, Matteo
1
Aziz, Nisar Ahmed
1
Bravo Sánchez, Carlos
1
Brockmeyer, Rainer
1
Bungay Stanier, Michael
1
Clark, Stephanie
1
Ding, Rong
1
Egg, Gerrit
1
Hilton, Julie
1
Hvass, Kristian A.
1
Iacobucci, Dawn
1
Iwaarden, Jos van
1
Jia, Yuping
1
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1
Lai, Pei-Chun
1
Longbottom, David
1
Maguire, Stuart
1
Meer, Robert van der
1
Nicolajsen, Hanne Westh
1
Ojiako, Udechukwu
1
Oliva, Rogelio
1
Orr, Dominic James
1
Poudel, Surya
1
Scupola, Ada
1
Shahin, Arash
1
Smith, Alan D.
1
Snell, Lan
1
Soltani, Ebrahim
1
Sparrow, John
1
Speicher, Nadine
1
Torfadóttir, Embla
1
Verboom, Menno
1
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1
White, Lesley
1
Wiele, Ton van der
1
Williams, Terry M.
1
Yang, Ching-Chow
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Ying, Xia-zheng
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Zairi, Mohamed
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Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Erasmus Research Institute of Management
1
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The service industries journal
2
Cases on human performance improvement technologies
1
Corporate brand and corporate reputation
1
ERIM report series research in management
1
International journal of business innovation and research
1
International journal of services and operations management
1
Journal of accounting and public policy
1
Journal of air transport management
1
Journal of transport economics and policy
1
Marketing through minefields
1
Materialien zur Bildungsplanung und zur Forschungsförderung
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Services marketing quarterly
1
Strategic change : SC ; briefings in entrepreneurial finance
1
System Dynamics für die Finanzindustrie : simulieren und analysieren dynamisch-komplexer Probleme
1
Systems thinking : from heresy to practice ; public and private sector studies
1
The journal of business & industrial marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
22
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1
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
2
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
3
Bringing service standards to life
Kwan, Julie
;
Clark, Stephanie
;
Villachica, Steven W.
- In:
Cases on human performance improvement technologies
,
(pp. 154-181)
.
2015
Persistent link: https://www.econbiz.de/10011610824
Saved in:
4
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
5
Auditor mergers, audit quality and audit fees : evidence from the PricewaterhouseCoopers merger in the UK
Ding, Rong
;
Jia, Yuping
- In:
Journal of accounting and public policy
31
(
2012
)
1
,
pp. 69-85
Persistent link: https://www.econbiz.de/10009500091
Saved in:
6
A transparent role of information systems within business proccesses : a case study
Verboom, Menno
(
contributor
);
Iwaarden, Jos van
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002362283
Saved in:
7
Real service improvement : an empirical investigation of service improvement initiatives within a UK bank
Longbottom, David
;
Hilton, Julie
;
Ying, Xia-zheng
- In:
Systems thinking : from heresy to practice ; public and …
,
(pp. 177-198)
.
2011
Persistent link: https://www.econbiz.de/10008811150
Saved in:
8
Quantity de-restriction in the taxi market : results from English case studies
Aquilina, Matteo
- In:
Journal of transport economics and policy
45
(
2011
)
2
,
pp. 179-195
Persistent link: https://www.econbiz.de/10009130944
Saved in:
9
Investigating issues and challenges for customer involvement in business services innovation
Nicolajsen, Hanne Westh
;
Scupola, Ada
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 368-376
Persistent link: https://www.econbiz.de/10009272392
Saved in:
10
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
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