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~subject:"Dienstleistungssektor"
~subject:"Leistungsbündel"
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Search: subject_exact:"Post-purchase marketing"
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Subject
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Dienstleistungssektor
Leistungsbündel
Customer service
3,027
Kundenservice
3,027
Beziehungsmarketing
1,116
Relationship marketing
1,116
Dienstleistungsqualität
1,109
Service quality
1,109
Kundenzufriedenheit
977
Customer satisfaction
976
Consumer behaviour
752
Konsumentenverhalten
752
Deutschland
372
Germany
370
Beschwerdemanagement
345
Complaint management
344
Theorie
289
Theory
289
Service industry
258
Emotion
187
USA
182
United States
182
Dienstleistung
170
Einzelhandel
140
Electronic Commerce
138
Retail trade
137
Services
130
Bundling strategy
128
Online retailing
124
Online-Handel
124
E-commerce
123
Arbeitsverhalten
119
Salespeople
119
Verkaufspersonal
119
Work behaviour
119
Qualitätsmanagement
101
Lieferantenmanagement
100
Supplier relationship management
100
Quality management
99
Callcenter
93
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Undetermined
145
Free
34
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Article
287
Book / Working Paper
91
Journal
2
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Article in journal
220
Aufsatz in Zeitschrift
220
Aufsatz im Buch
65
Book section
65
Hochschulschrift
33
Thesis
27
Collection of articles of several authors
16
Graue Literatur
16
Non-commercial literature
16
Sammelwerk
16
Case study
9
Fallstudie
9
Bibliografie enthalten
8
Bibliography included
8
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7
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5
Konferenzschrift
5
Working Paper
5
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3
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2
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2
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2
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1
Company information
1
Festschrift
1
Firmeninformation
1
Forschungsbericht
1
Guidebook
1
Mikroform
1
Ratgeber
1
Sammlung
1
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1
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1
Übersichtsarbeit
1
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Language
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English
260
German
121
Author
All
Thomas, Oliver
11
Fellmann, Michael
8
Nüttgens, Markus
6
Schlicker, Michael
6
Gouthier, Matthias H. J.
4
Gustafsson, Anders
4
Lay, Gunter
4
Luczak, Holger
4
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Wirtz, Jochen
4
Barnes, Donald C.
3
Bowen, David E.
3
Brady, Michael K.
3
Chase, Richard B.
3
Emmrich, Andreas
3
Georgiev, Marin
3
Loos, Peter
3
Matijacic, Michel
3
McColl-Kennedy, Janet R.
3
Stauss, Bernd
3
Terziev, Venelin
3
Walter, Philipp
3
Asante, Daniel
2
Asante, Eric Adom
2
Backhaus, Klaus
2
Banabakova, V.
2
Barkawi, Karim
2
Berthon, Pierre R.
2
Blinn, Nadine
2
Brengman, Malaika
2
Bullinger, Hans-Jörg
2
Buse, Christian
2
Christ-Brendemühl, Sonja
2
Cohen, Morris A.
2
Collier, Joel E.
2
Dangelmaier, Wilhelm
2
Dasu, Sriram
2
Dauben, Stephan A.
2
Däuble, Gerald Jan
2
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Institution
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Kundendienstverband Deutschland
2
Deutscher Universitäts-Verlag GmbH
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Institut für Systemtechnik und Innovationsforschung
1
Symposium Oeconomicum <11, 1998, Münster (Westf)>
1
Universität Rostock
1
Universität Ulm
1
Verband Deutscher Maschinen- und Anlagenbau
1
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Published in...
All
The journal of services marketing
21
Journal of business research : JBR
12
Journal of retailing and consumer services
12
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
Journal of service management
9
Journal of service research
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
The service industries journal
8
International journal of hospitality management
7
Journal of service research : JSR
6
Journal of the Academy of Marketing Science
5
SpringerLink / Bücher
5
International journal of contemporary hospitality management
4
International journal of production research
4
European journal of operational research : EJOR
3
Kundenbeziehungen im Dienstleistungsbereich
3
Psychology & marketing
3
Australasian marketing journal
2
Business process management journal
2
California management review
2
Cogent business & management
2
European journal of marketing
2
European journal of marketing : EJM
2
Europäische Hochschulschriften / 5
2
Gabler Edition Wissenschaft
2
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of production economics
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of service theory and practice
2
Journal of service theory and practice : JSTP
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
Operations management : a strategic approach
2
Operations research
2
Ross School of Business working paper series
2
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Source
All
ECONIS (ZBW)
380
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91
Managing customer performance in services
Secchi, Enrico
;
Damali, Uzay
;
McCutcheon, David
;
Tax, …
- In:
The Routledge handbook of service research insights and …
,
(pp. 302-321)
.
2020
Persistent link: https://www.econbiz.de/10012238670
Saved in:
92
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
93
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
94
The impact of service employees' technostress on customer satisfaction and delight : a dyadic analysis
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of business research : JBR
117
(
2020
),
pp. 378-388
Persistent link: https://www.econbiz.de/10012286521
Saved in:
95
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
96
Relevance of authenticity in the world of automated service encounters
Olk, Stephan
;
Tscheulin, Dieter K.
-
2020
Persistent link: https://www.econbiz.de/10012265808
Saved in:
97
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo
;
Hanson, Nicole
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Saved in:
98
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
99
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
100
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
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