//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Einzelhandel"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kundenmanagement"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Einzelhandel
Relationship marketing
24,871
Beziehungsmarketing
24,870
Konsumentenverhalten
8,629
Consumer behaviour
8,628
Kundenzufriedenheit
5,266
Customer satisfaction
5,265
Dienstleistungsqualität
3,812
Service quality
3,812
Kundenmanagement
2,556
Brand management
2,497
Markenführung
2,497
Deutschland
2,340
Germany
2,291
Theory
2,237
Theorie
2,235
Lieferantenmanagement
2,160
Supplier relationship management
2,160
Social Web
1,980
Social web
1,980
Marketingmanagement
1,865
Marketing management
1,837
Markenimage
1,826
Brand image
1,823
Electronic Commerce
1,743
E-commerce
1,606
Online-Marketing
1,542
Internet marketing
1,513
Kundenwert
1,499
Customer value
1,431
Customer integration
1,408
Kundenintegration
1,408
Vertrauen
1,345
Confidence
1,330
Retail trade
1,299
Brand
1,239
Markenartikel
1,226
Online retailing
1,200
Online-Handel
1,200
Customer service
1,135
more ...
less ...
Online availability
All
Undetermined
653
Free
171
Type of publication
All
Article
1,075
Book / Working Paper
242
Type of publication (narrower categories)
All
Article in journal
1,003
Aufsatz in Zeitschrift
1,003
Aufsatz im Buch
74
Book section
74
Hochschulschrift
51
Graue Literatur
39
Non-commercial literature
39
Thesis
33
Arbeitspapier
23
Working Paper
23
Conference paper
20
Konferenzbeitrag
20
Collection of articles of several authors
17
Sammelwerk
17
Aufsatzsammlung
16
Case study
9
Fallstudie
9
Bibliografie enthalten
4
Bibliography included
4
Collection of articles written by one author
4
Guidebook
4
Ratgeber
4
Sammlung
4
Festschrift
3
Conference proceedings
2
Dissertation u.a. Prüfungsschriften
2
Handbook
2
Handbuch
2
Konferenzschrift
2
Amtsdruckschrift
1
Company information
1
Firmeninformation
1
Government document
1
Lehrbuch
1
Mehrbändiges Werk
1
Multi-volume publication
1
Textbook
1
more ...
less ...
Language
All
English
1,215
German
102
Dutch
1
Polish
1
Author
All
Gil Saura, Irene
15
Grewal, Dhruv
13
Schramm-Klein, Hanna
11
Das, Gopal
9
Bijmolt, Tammo H. A.
8
Bang, Nguyen
7
Ritschel, Falk
7
Chen, Jing
6
Frasquet Deltoro, Marta
6
Ieva, Marco
6
Kumar, V.
6
Köhler, Sven
6
Lombart, Cindy
6
Neslin, Scott A.
6
Pantano, Eleonora
6
Rubio Benito, Natalia
6
Berenguer Contrí, Gloria
5
Breugelmans, Els
5
Devaraj, K.
5
Hübner, Alexander
5
Khare, Arpita
5
Louis, Didier
5
Molinillo, Sebastian
5
Riekhof, Hans-Christian
5
Roggeveen, Anne L.
5
Ruiz-Molina, Maria-Eugenia
5
Ruiz-Molina, María-Eugenia
5
Sequeira, A. H.
5
Shenoy, Seema
5
Sheth, Jagdish N.
5
Soni, Pavleen
5
Ziliani, Cristina
5
Al-Nabhani, Khalid
4
Bhardwaj, Renu
4
Chebat, Jean-Charles
4
Dabija, Dan-Cristian
4
Gao, Fei
4
Gustafsson, Anders
4
Jebarajakirthy, Charles
4
Karjaluoto, Heikki
4
more ...
less ...
Institution
All
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Berlin / Senatsverwaltung für Wirtschaft und Betriebe
1
Bundesverband des Deutschen Textil-Einzelhandels
1
Graduate School of Business Administration
1
Kega
1
Organisation for Economic Co-operation and Development
1
Oxford Institute of Retail Management
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Universität <Essen> / Lehrstuhl für Betriebswirtschaftslehre, insbesondere Marketing und Handel
1
ayway media GmbH
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
176
Journal of retailing
46
Journal of business research : JBR
45
The international review of retail, distribution and consumer research
37
International journal of retail & distribution management
33
International journal of retail and distribution management
29
The journal of services marketing
15
Journal of strategic marketing
11
Marketing intelligence & planning
11
Cogent business & management
10
International journal of electronic marketing and retailing : IJEMR
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Journal of the Academy of Marketing Science
10
Management science : journal of the Institute for Operations Research and the Management Sciences
9
International journal of production economics
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Psychology & marketing
8
International journal of business information systems : IJBIS
7
International journal of electronic commerce : IJEC
7
Services marketing quarterly
7
SpringerLink / Bücher
7
European journal of marketing : EJM
6
European journal of operational research : EJOR
6
Journal of business economics and management
6
Journal of internet commerce
6
Journal of operations management
6
Journal of service management
6
Service business
6
Technological forecasting & social change : an international journal
6
The journal of consumer marketing
6
Asia Pacific journal of marketing and logistics
5
Handelsforschung
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of technology marketing : IJTMkt
5
Journal of fashion marketing and management
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
The journal of product & brand management
5
The service industries journal
5
more ...
less ...
Source
All
ECONIS (ZBW)
1,309
USB Cologne (EcoSocSci)
7
USB Cologne (business full texts)
1
Showing
111
-
120
of
1,317
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
111
Manufacturer's quality improvement and retailer's In-store service in the presence of customer returns
Guo, Xiongfei
;
Chen, Jing
- In:
Transportation research / E : an international journal
177
(
2023
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014419329
Saved in:
112
Relationships among marketing mix, customer satisfaction and customer loyalty : evidence from Taiwan
Hsu, Cheng-Se
- In:
The international journal of business and finance …
17
(
2023
)
1
,
pp. 61-70
Persistent link: https://www.econbiz.de/10014492349
Saved in:
113
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior : moderating role of customer intimacy
Garrouch, Karim
;
Ghali, Zohra
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014363976
Saved in:
114
Understanding the usability of retail fashion brand chatbots : evidence from customer expectations and experiences
Aslam, Usman
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364467
Saved in:
115
Artificial intelligence effectiveness in customer experience at retail
Carvalho, João M. S.
;
Faria, Sílvia
;
Oliveira, Daniel …
- In:
Management and marketing for improved retail …
,
(pp. 180-199)
.
2023
Persistent link: https://www.econbiz.de/10014366094
Saved in:
116
You can't shop with us : how US-based, value- and mid-market online clothing retailers position their plus-size female clothing sections
Shelton, Summer Suzanne
;
Bradshaw, Amanda S.
;
Cretul, …
- In:
Journal of fashion marketing and management
27
(
2023
)
6
,
pp. 1009-1026
Persistent link: https://www.econbiz.de/10014430535
Saved in:
117
A framework to improve retail customer experience : a qualitative study exploring the customer journey
Poorrezaei, Mojtaba
;
Pich, Christopher
;
Resnick, Sheilagh
- In:
Qualitative market research : an international journal
26
(
2023
)
5
,
pp. 663-686
Persistent link: https://www.econbiz.de/10014430705
Saved in:
118
Comparing online retail loyalty segments of Indian Gen Z buyers
Soni, Pavleen
;
Vohra, Jyoti
- In:
The international journal of productivity and …
72
(
2023
)
9
,
pp. 2717-2735
Persistent link: https://www.econbiz.de/10014431843
Saved in:
119
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship i...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
Saved in:
120
Determinants of loyalty programmes and their impact on store patronage
Kolte, Ashutosh
;
Veer, Nitin
;
Mahajan, Yogesh
;
Siggia, Dario
- In:
Journal of Asia Business Studies
17
(
2023
)
5
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014432773
Saved in:
First
Prev
8
9
10
11
12
13
14
15
16
17
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->