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~subject:"Emotion"
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Search: person:"Grandey, Alicia A."
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Emotion
Arbeitspsychologie
6
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Work behaviour
5
Dienstleistungsqualität
4
Service quality
4
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emotional labor
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Emotional labor
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Grandey, Alicia
11
Grandey, Alicia A.
3
Chi, Nai-wen
2
Diefendorff, James M.
2
Houston, Lawrence
2
Melloy, Robert C.
2
Rupp, Deborah E.
2
Allen, Joseph A.
1
Avery, Derek R.
1
Boemerman, Louis
1
Brice, William N.
1
Chi, Nai-Wen
1
Diamond, Jennifer A.
1
England, Katelyn E.
1
Ferris, D. Lance
1
Fung, Sy-chi
1
Gabriel, Allison S.
1
Groth, Markus
1
Krauss, Autumn D.
1
Liu, Songqi
1
Maneotis, Sarina M.
1
Pugh, S. Douglas
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Sawyer, Katina
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Human performance
2
Journal of management
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Personnel psychology : a journal of applied research
2
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Journal of vocational behavior
1
Micro approaches
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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Research in organizational behavior : an annual series of analytical essays and critical reviews
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The Cambridge handbook of workplace affect
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ECONIS (ZBW)
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1
The acceleration of emotional labor research : navigating the past and steering toward the future
Gabriel, Allison S.
;
Diefendorff, James M.
;
Grandey, Alicia
- In:
Personnel psychology : a journal of applied research
76
(
2023
)
2
,
pp. 511-545
Persistent link: https://www.econbiz.de/10014311211
Saved in:
2
Emotional labor : display rules and emotion regulation at work
Grandey, Alicia
;
England, Katelyn E.
;
Boemerman, Louis
- In:
The Cambridge handbook of workplace affect
,
(pp. 146-159)
.
2020
Persistent link: https://www.econbiz.de/10012261106
Saved in:
3
Emotional labor predicts service performance depending on activation and inhibition regulatory fit
Chi, Nai-Wen
;
Grandey, Alicia
- In:
Journal of management
45
(
2019
)
2
,
pp. 673-700
Persistent link: https://www.econbiz.de/10011999759
Saved in:
4
Fake it to make it? : emotional labor reduces the racial disparity in service performance judgments
Grandey, Alicia
;
Houston, Lawrence
;
Avery, Derek R.
- In:
Journal of management
45
(
2019
)
5
,
pp. 2163-2192
Persistent link: https://www.econbiz.de/10012004620
Saved in:
5
Who cares if "service with a smile" is authentic? : an expectancy-based model of customer race and differential service reactions
Houston, Lawrence
;
Grandey, Alicia
;
Sawyer, Katina
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 85-96
Persistent link: https://www.econbiz.de/10011843683
Saved in:
6
Overcoming emotional and attentional obstacles : a dynamic multi-level model of goal maintenance for job seekers
Melloy, Robert C.
;
Liu, Songqi
;
Grandey, Alicia
;
Shi, Junqi
- In:
Journal of vocational behavior
108
(
2018
),
pp. 92-107
Persistent link: https://www.econbiz.de/10011936087
Saved in:
7
A dual signal model of pride displays in organizations
Grandey, Alicia
;
Ferris, D. Lance
;
Melloy, Robert C.
- In:
Research in organizational behavior : an annual series …
38
(
2018
),
pp. 153-168
Persistent link: https://www.econbiz.de/10012506882
Saved in:
8
Emotional labor threatens decent work : a proposal to eradicate emotional display rules
Grandey, Alicia
;
Rupp, Deborah E.
;
Brice, William N.
- In:
Journal of organizational behavior : OB ; the internat. …
36
(
2015
)
6
,
pp. 770-785
Persistent link: https://www.econbiz.de/10011448367
Saved in:
9
Understanding the "why" as well as the "how" : service performance is a function of prosocial motives and emotional labor
Maneotis, Sarina M.
;
Grandey, Alicia
;
Krauss, Autumn D.
- In:
Human performance
27
(
2014
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10010344828
Saved in:
10
Bringing emotional labor into focus : a review and integration of three research lenses
Grandey, Alicia
;
Diefendorff, James M.
;
Rupp, Deborah E.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 3-27)
.
2013
Persistent link: https://www.econbiz.de/10009661159
Saved in:
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