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Search: subject:"recovery performance"
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Führungsstil
Dienstleistungsqualität
36
Service quality
36
Beschwerdemanagement
28
Complaint management
28
Service recovery performance
26
Customer satisfaction
20
Kundenzufriedenheit
20
Arbeitsleistung
11
Job performance
11
Leadership style
11
Tourism employees
10
Tourismusberufe
10
service recovery performance
10
Arbeitsverhalten
9
Arbeitszufriedenheit
9
Hotel industry
9
Hotellerie
9
Job satisfaction
9
Work behaviour
9
Customer service
8
Kundenservice
8
Leistungsmotivation
8
Work motivation
8
Beziehungsmarketing
7
Relationship marketing
7
Arbeitskräfte
5
Emotion
5
Error management
5
Salespeople
5
Verkaufspersonal
5
Work engagement
5
Workforce
5
Employee retention
4
Human Resource Management
4
Mitarbeiterbindung
4
Personalmanagement
4
Stress
4
Work stress
4
Absenteeism
3
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Undetermined
11
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Article
11
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11
Aufsatz in Zeitschrift
11
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English
11
Author
All
Karatepe, Osman M.
3
Ahmad, Bilal
2
Akhtar, Nadeem
2
Aboramadan, Mohammed
1
Akbar, Muhammad Imad Ud Din
1
Avci, Turgay
1
Ayrom, Shabnam
1
Crawford, Joseph
1
Du, Jianguo
1
Eluwole, Kayode K.
1
Farao, Caterina
1
Guchait, Priyanko
1
Hoang Thi Kim Quy
1
Jin, Shuai
1
Khalid, Adeel
1
Khan, Muhammad Aamir Shafique
1
Kim, Taegoo
1
Lee, Lindsey
1
Liu, Da
1
Luo, Anqi
1
Luu Trong Tuan
1
Madera, Juan M.
1
Mai Dong Tran
1
Ozturk, Anastasia
1
Saeed, Munazza
1
Talebzadeh, Niusha
1
Tien Minh Dinh
1
Tumer, Mustafa
1
Turkmenoglu, Mehmet Ali
1
Waheed, Abdul
1
Yuan, Jingbo
1
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International journal of hospitality management
3
Asia Pacific journal of marketing and logistics
2
The service industries journal
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of air transport management
1
Journal of organizational effectiveness : people and performance ; JOEPP
1
Journal of service theory and practice
1
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ECONIS (ZBW)
11
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1
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10
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11
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date (oldest first)
1
How transformational leadership, workplace spirituality and resilience enhance the service
recovery
performance
of FLEs : a theoretical integration of COR theory and SDT
Hoang Thi Kim Quy
;
Mai Dong Tran
;
Tien Minh Dinh
- In:
Journal of organizational effectiveness : people and …
10
(
2023
)
4
,
pp. 644-662
Persistent link: https://www.econbiz.de/10014425551
Saved in:
2
Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
3
Participative leadership and service
recovery
performance
: a moderated mediation model
Khan, Muhammad Aamir Shafique
;
Du, Jianguo
;
Jin, Shuai
; …
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 537-555
Persistent link: https://www.econbiz.de/10014302373
Saved in:
4
Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes
Eluwole, Kayode K.
;
Karatepe, Osman M.
;
Avci, Turgay
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185203
Saved in:
5
Green inclusive leadership and employee green behaviors in the hotel industry : does perceived green organizational support matter?
Aboramadan, Mohammed
;
Crawford, Joseph
;
Turkmenoglu, …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227694
Saved in:
6
Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Akbar, Muhammad …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
Saved in:
7
Effects of internal branding and brand-oriented leadership on work-related outcomes
Ayrom, Shabnam
;
Tumer, Mustafa
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1097-1117
Persistent link: https://www.econbiz.de/10012695315
Saved in:
8
Linking authentic leadership to salespeople's service performance : the roles of job crafting and human resource flexibility
Luu Trong Tuan
- In:
Industrial marketing management : the international …
84
(
2020
),
pp. 89-104
Persistent link: https://www.econbiz.de/10012162466
Saved in:
9
Servant leadership, organisational trust, and bank employee outcomes
Karatepe, Osman M.
;
Ozturk, Anastasia
;
Kim, Taegoo
- In:
The service industries journal
39
(
2019
)
2
,
pp. 86-108
Persistent link: https://www.econbiz.de/10012203248
Saved in:
10
Transformational leadership and service
recovery
performance
: the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Saved in:
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