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~subject:"Germany"
~subject:"Theorie"
~subject:"Theory"
~type_genre:"Article in journal"
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European journal of operational research : EJOR
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ECONIS (ZBW)
81
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1
Beyond the beaten paths of forecasting call center arrivals : on the use of dynamic harmonic regression with predictor variables
Rausch, Theresa
;
Albrecht, Tobias
;
Baier, Daniel
- In:
Journal of business economics : JBE
92
(
2022
)
4
,
pp. 675-706
Persistent link: https://www.econbiz.de/10013438855
Saved in:
2
Practice summary : Henkel uses analytics to improve call center performance
Maleyeff, John
;
Corlu, Canan Gunes
- In:
INFORMS journal on applied analytics
54
(
2024
)
4
,
pp. 357-364
Persistent link: https://www.econbiz.de/10014634124
Saved in:
3
Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
4
The optimality of call provision terms
Powers, Eric
- In:
Management science : journal of the Institute for …
67
(
2021
)
10
,
pp. 6581-6601
Persistent link: https://www.econbiz.de/10012666730
Saved in:
5
Decision making under uncertain and dependent system rates in service systems
Ekin, Tahir
;
Aktekin, Tevfik
- In:
European journal of operational research : EJOR
291
(
2021
)
1
,
pp. 335-348
Persistent link: https://www.econbiz.de/10012495311
Saved in:
6
A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
Thuy Anh Ta
;
Chan, Wyean
;
Bastin, Fabian
;
L'Ecuyer, Pierre
- In:
European journal of operational research : EJOR
293
(
2021
)
3
,
pp. 966-979
Persistent link: https://www.econbiz.de/10012533794
Saved in:
7
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
8
Establishing call-centre staffing levels using aggregate planning and simulation approach
Barbosa-Correa, Rodrigo
;
Santander-Mercado, Alcides
; …
- In:
European journal of industrial engineering : EJIE
14
(
2020
)
1
,
pp. 1-33
Persistent link: https://www.econbiz.de/10012198676
Saved in:
9
Statistical and economic evaluation of time series models for forecasting arrivals at call centers
Bastianin, Andrea
;
Galeotti, Marzio
;
Manera, Matteo
- In:
Empirical economics : a journal of the Institute for …
57
(
2019
)
3
,
pp. 923-955
Persistent link: https://www.econbiz.de/10012214837
Saved in:
10
Staffing call centers under arrival-rate uncertainty with Bayesian updates
Zan, Jing
;
Hasenbein, John J.
;
Morton, David P.
; …
- In:
Operations research letters
46
(
2018
)
4
,
pp. 379-384
Persistent link: https://www.econbiz.de/10011916153
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