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~subject:"Germany"
~subject:"Theory"
~type_genre:"Article in journal"
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Callcenter
510
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509
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56
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54
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L'Ecuyer, Pierre
7
Doellgast, Virginia
5
Jouini, Oualid
5
Akşin, Zeynep
4
Holtgrewe, Ursula
4
Aparicio-Valverde, Mireia
3
Holst, Hajo
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European journal of operational research : EJOR
6
OR spectrum : quantitative approaches in management
6
European journal of industrial relations
5
Manufacturing & service operations management : M & SOM
5
Production and operations management : an international journal of the Production and Operations Management Society
4
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
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Computers & operations research : and their applications to problems of world concern ; an international journal
2
International journal of production economics
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International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
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Journal of business research : JBR
2
Operations research letters
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Work, employment & society : a journal of the British Sociological Association
2
4OR : a quarterly journal of operations research
1
BJIR : an international journal of employment relations
1
Betriebs-Berater : BB
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
EURO journal on computational optimization
1
Economic and industrial democracy : EID ; an international journal
1
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
1
European journal of industrial engineering : EJIE
1
Europäisches Wirtschafts- und Steuerrecht / Beilage : EWS
1
HMD : Praxis der Wirtschaftsinformatik
1
Harvard-Business-Manager : das Wissen der Besten
1
ILR review : the journal of work and policy
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Industrial relations : a journal of economy & society
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International business review : the official journal of the European International Business Academy
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International journal of forecasting
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International journal of management and decision making : IJMDM
1
International journal of services and operations management
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International journal of work innovation : IJWI
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International labour review
1
Jahrbuch Management
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Journal of business communication : JBC
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Journal of business economics : JBE
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Journal of managerial psychology
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Journal of service theory and practice : JSTP
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Journal of the American Statistical Association : JASA
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Mitteilungen des Instituts für Handelsforschung an der Universität zu Köln
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ECONIS (ZBW)
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61
Collective bargaining and high-involvement management in comparative perspective : evidence from US and German call centers
Doellgast, Virginia
- In:
Industrial relations : a journal of economy & society
47
(
2008
)
2
,
pp. 284-319
Persistent link: https://www.econbiz.de/10003674602
Saved in:
62
Arbeitnehmerkontrolle im Call-Center durch Silent Monitoring und Voice Recording
Jordan, Christopher
;
Bissels, Alexander
;
Löw, Christine
- In:
Betriebs-Berater : BB
63
(
2008
)
48
,
pp. 2626-2631
Persistent link: https://www.econbiz.de/10003777912
Saved in:
63
National industrial relations and local bargaining power in the US and German telecommunications industries
Doellgast, Virginia
- In:
European journal of industrial relations
14
(
2008
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003757912
Saved in:
64
Emergency service systems : the use of the hypercube queueing model in the solution of probabilistic location problems
Galvão, Roberto D.
;
Morabito, Reinaldo
- In:
International transactions in operational research : …
15
(
2008
)
5
,
pp. 525-549
Persistent link: https://www.econbiz.de/10003764563
Saved in:
65
Bayesian forecasting of an inhomogeneous poisson process with applications to call center data
Weinberg, Jonathan
;
Brown, Lawrence D.
;
Stroud, Jonathan R.
- In:
Journal of the American Statistical Association : JASA
102
(
2007
)
480
,
pp. 1185-1198
Persistent link: https://www.econbiz.de/10003625330
Saved in:
66
A mathematical model for evaluating cross-sales policies in telephone service centers
Byers, Reynold E.
;
So, Kut C.
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10003438311
Saved in:
67
Von der Ignoranz zur Organisierung? : Gewerkschaftliche Strategien im Umgang mit atypisch Beschäftigten am Beispiel von Callcentern und Leiharbeit
Aust, Andreas
;
Holst, Hajo
- In:
Industrielle Beziehungen : Zeitschrift für Arbeit, …
13
(
2006
)
4
,
pp. 291-313
Persistent link: https://www.econbiz.de/10003406245
Saved in:
68
Approximation and analysis of a call center with flexible and specialized servers
Shumsky, Robert A.
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 307-330
Persistent link: https://www.econbiz.de/10002094540
Saved in:
69
Performance analysis of an inbound call center with skills-based routing : a priority queueing system with two classes of impatient customers and heterogeneous agents
Stolletz, Raik
;
Helber, Stefan
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 331-352
Persistent link: https://www.econbiz.de/10002094550
Saved in:
70
The impact of retrials on call center performance
Aguir, Salah
;
Karaesmen, Fikri
;
Akşin, O. Zeynep
; …
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 353-376
Persistent link: https://www.econbiz.de/10002094565
Saved in:
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