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~subject:"Hotellerie"
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Search: person:"Anna S. Mattila"
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Subject
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Hotellerie
Consumer behaviour
98
Konsumentenverhalten
98
Dienstleistungsqualität
40
Service quality
40
Customer satisfaction
38
Kundenzufriedenheit
38
Beziehungsmarketing
37
Relationship marketing
37
Beschwerdemanagement
24
Complaint management
24
Hotel industry
22
Gastronomie
21
Restaurant industry
21
USA
21
United States
21
Corporate social responsibility
20
Corporate Social Responsibility
19
Emotion
17
Preismanagement
14
Pricing strategy
14
Experiment
13
Gastgewerbe
13
Hospitality industry
13
Customer service
11
Kundenservice
11
Advertising effects
8
Gender
8
Internet marketing
8
Online-Marketing
8
Viral marketing
8
Virales Marketing
8
Werbewirkung
8
CSR
7
Geschlecht
7
Kundenbindungsprogramm
7
Loyalty program
7
Advertising
6
Firm performance
6
Hospital
6
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22
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21
Aufsatz in Zeitschrift
21
Aufsatz im Buch
1
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1
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English
22
Author
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Mattila, Anna S.
21
Gao, Yixing
5
O'Neill, John
3
Choi, Sunmee
2
Lee, Seoki
2
Aattila, Anna S.
1
Ahn, Jin Sun
1
Assaf, A. Georges
1
Chen, Feier
1
Chen, Qimei
1
Choi, Choongbeom
1
Choi, Sungwoo
1
Denizci Guillet, Basak
1
Hanson, Bjorn
1
He, Yi
1
Hu, Miao
1
Jolly, Phillip M.
1
Josiassen, Alexander
1
Kang, Seongho
1
Kim, Min Chung
1
Kim, Sungsoo
1
Kim, Yonghee
1
Lin, Ingrid
1
Lin, Ingrid Y.
1
Miao, Li
1
Noone, Breffni M.
1
Park, Heungsoo
1
Peng, Jianping
1
Peng, Zixi
1
Quadri-Felitti, Donna
1
Wang, Chen-Ya
1
Xiao, Qu
1
Yang, Wan
1
Yeon, Jihwan
1
Zhao, Xinyuan
1
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Published in...
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International journal of hospitality management
8
International journal of contemporary hospitality management
3
Cornell hospitality quarterly : CQ
2
Tourism economics : the business and finance of tourism and recreation
2
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of marketing theory and practice
1
Journal of travel and tourism marketing
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
22
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22
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1
The impact of environmental management on firm performance in the U.S. lodging REITs : the moderating role of outside board of directors
Yeon, Jihwan
;
Lee, Seoki
;
Jolly, Phillip M.
;
Mattila, …
- In:
Tourism economics : the business and finance of tourism …
29
(
2023
)
2
,
pp. 513-532
Persistent link: https://www.econbiz.de/10014246049
Saved in:
2
Generation influences perceived coolness but not favorable attitudes toward cool hotel brands
Chen, Feier
;
Quadri-Felitti, Donna
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
64
(
2023
)
1
,
pp. 95-103
Persistent link: https://www.econbiz.de/10014229652
Saved in:
3
Understanding guests' evaluation of green hotels : the interplay between willingness to sacrifice for the environment and intent vs. quality-based market signals
Chen, Qimei
;
Hu, Miao
;
He, Yi
;
Lin, Ingrid
;
Mattila, Anna S.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255925
Saved in:
4
The joint influence of the timing and framing of an online upselling message on consumer perceptions : the roles of construal level and reactance
Denizci Guillet, Basak
;
Mattila, Anna S.
;
Peng, Zixi
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2516-2534
Persistent link: https://www.econbiz.de/10013412655
Saved in:
5
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
6
The role of reference prices in the lodging industry : the moderating effect of an individual's psychological state
Choi, Choongbeom
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 511-520
Persistent link: https://www.econbiz.de/10012179430
Saved in:
7
Corporate social responsibility and equity-holder risk in the hospitality industry
Kim, Yonghee
;
Kim, Min Chung
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
1
,
pp. 81-93
Persistent link: https://www.econbiz.de/10011638556
Saved in:
8
Advertising spending, firm performance, and the moderating impact of CSR
Assaf, A. Georges
;
Josiassen, Alexander
;
Ahn, Jin Sun
; …
- In:
Tourism economics : the business and finance of tourism …
23
(
2017
)
7
,
pp. 1484-1495
Persistent link: https://www.econbiz.de/10011772672
Saved in:
9
The impact of option popularity, social inclusion/exclusion, and self-affirmation on consumers’ propensity to choose green hotels
Gao, Yixing
;
Mattila, Anna S.
- In:
Journal of business ethics : JOBE
136
(
2016
)
3
,
pp. 575-585
Persistent link: https://www.econbiz.de/10011521808
Saved in:
10
A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing
;
Mattila, Anna S.
;
Lee, Seoki
- In:
International journal of hospitality management
54
(
2016
),
pp. 107-115
Persistent link: https://www.econbiz.de/10011474057
Saved in:
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