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~subject:"Innovation"
~subject:"Measurement"
~subject:"Qualitätsmanagement"
~type_genre:"Bibliografie"
~type_genre:"Case study"
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Innovation
Measurement
Qualitätsmanagement
Dienstleistungsqualität
164
Service quality
164
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29
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27
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1
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1
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1
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1
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1
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2
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1
International journal of business innovation and research
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Managing service quality : MSQ ; an international journal
1
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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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ECONIS (ZBW)
43
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1
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
2
Service branding through quality practices in public and private telecommunication organization
Krishnan, Archana
- In:
Cases on branding strategies and product development : …
,
(pp. 79-102)
.
2015
Persistent link: https://www.econbiz.de/10010504648
Saved in:
3
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
4
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
5
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10009745039
Saved in:
6
Service quality robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
7
Lean Six Sigma in a service context : a multi-factor application approach in the telecommunications industry
Psychogios, Alexandros G.
;
Atanasovski, Jane
;
Tsironis, …
- In:
International journal of quality & reliability management
29
(
2012
)
1
,
pp. 122-139
Persistent link: https://www.econbiz.de/10009490043
Saved in:
8
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S.
;
Chen, H. T.
;
Lin, C. L.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 309-324
Persistent link: https://www.econbiz.de/10009553694
Saved in:
9
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
10
Measuring the quality of logistic service as an element of the logistics provider offering
Kilibarda, Milorad
;
Zečević, Slobodan
;
Vidović, Milorad
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1345-1361
Persistent link: https://www.econbiz.de/10009687495
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