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Konsumentenverhalten
blame
32
Blame
27
Consumer behaviour
23
Experiment
17
blame avoidance
14
Blame attribution
11
Dienstleistungsqualität
10
Emotion
10
Responsibility
10
Service quality
10
Arbeitsverhalten
9
Work behaviour
9
Beschwerdemanagement
8
Beziehungsmarketing
8
Brand image
8
Complaint management
8
Customer satisfaction
8
Kundenzufriedenheit
8
Markenimage
8
Relationship marketing
8
Attribution
7
Behavioral economics
7
USA
7
United States
7
Brand management
6
Business ethics
6
Markenführung
6
Unternehmensethik
6
Verhaltensökonomik
6
blame attribution
6
Blame attributions
5
Ethics
5
Ethik
5
Game theory
5
Personality psychology
5
Persönlichkeitspsychologie
5
Spieltheorie
5
Verantwortung
5
Viral marketing
5
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20
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1
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English
23
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Amarnani, Rajiv K.
1
Antonetti, Paolo
1
Apostolidis, Chrysostomos
1
Ashworth, Laurence
1
Baghi, Ilaria
1
Bapuji, Hari
1
Bliese, Paul
1
Boeuf, Benjamin
1
Bolton, Lisa E.
1
Brown, Jane
1
Butori, Raphaëlle
1
Capezio, Alessandra
1
Carvalho, Sergio W.
1
Chan, Eugene Y.
1
Chen, Changdong
1
Cranage, David A.
1
Dacin, Peter A.
1
Danatzis, Ilias
1
Davis, Svetlana V.
1
Dawar, Niraj
1
Farquhar, Jillian Dawes
1
Gao, Ying
1
Garcia, Patrick Raymund James M.
1
Germann, Frank
1
Gohary, Ali
1
Han, Rachel
1
Herm, Steffen
1
Hess, Ronald L. <Jr.>
1
Ho Xuan Huong
1
Ketron, Seth
1
Khalil, Elias L.
1
Kim, Kawon Kathy
1
Le Nagard, Emmanuelle
1
Le, Angelina Nhat Hanh
1
Lee, Boyoun
1
Li, Jinping
1
Lobschat, Lara
1
Lu, Vinh Nhat
1
Mai, Enping
1
Mattila, Anna S.
1
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Journal of business research : JBR
5
Economic modelling
1
European journal of marketing
1
European journal of marketing : EJM
1
International journal of hospitality management
1
International marketing review
1
Journal of business ethics : JBE
1
Journal of business ethics : JOBE
1
Journal of global marketing
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Journal of vocational behavior
1
Marketing accountability for marketing and non-marketing outcomes
1
Marketing letters : a journal of research in marketing
1
Marketing theory
1
Psychology & marketing
1
The journal of product & brand management
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ECONIS (ZBW)
23
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1
Curbing customer-to-customer misbehavior contagion in the sharing economy
Danatzis, Ilias
;
Möller-Herm, Jana
;
Herm, Steffen
- In:
Journal of business research : JBR
173
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014547914
Saved in:
2
How consumers respond to service failures caused by algorithmic mistakes : the role of algorithmic interpretability
Chen, Changdong
- In:
Journal of business research : JBR
176
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014550349
Saved in:
3
Blaming me, blaming you! : the pendulum of
blame
in payday lending
Brown, Jane
;
Apostolidis, Chrysostomos
;
Farquhar, …
- In:
Marketing theory
21
(
2021
)
4
,
pp. 517-538
Persistent link: https://www.econbiz.de/10012660661
Saved in:
4
Understanding consumers' upward
blame
attribution, revenge and reconciliation toward multinational versus domestic brand scandals
Yuan, Shaofeng
;
Li, Jinping
;
Gao, Ying
- In:
International marketing review
40
(
2023
)
6
,
pp. 1432-1455
Persistent link: https://www.econbiz.de/10014470383
Saved in:
5
Consumers' attributions in performance- and values-related brand crises
Wang, Liangyan
;
Chan, Eugene Y.
;
Gohary, Ali
- In:
European journal of marketing
57
(
2023
)
12
,
pp. 3162-3181
Persistent link: https://www.econbiz.de/10014448613
Saved in:
6
The asymmetric impact of other-
blame
regret versus self-
blame
regret on negative word of mouth : empirical evidence from China
Wu, Ruijuan
;
Wang, Cheng Lu
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1799-1816
Persistent link: https://www.econbiz.de/10011773727
Saved in:
7
Blame
and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
8
This brand is who I am ... or is it? : examining changes in motivation to maintain brand attachment
Davis, Svetlana V.
;
Dacin, Peter A.
- In:
The journal of product & brand management
31
(
2022
)
7
,
pp. 1125-1139
Persistent link: https://www.econbiz.de/10013429063
Saved in:
9
Do retailers get blamed when manufacturer brands fail? : measurement of multiloci attributions and spillover effects
Germann, Frank
;
Hess, Ronald L. <Jr.>
;
Meloy, Margaret G.
- In:
Marketing accountability for marketing and …
,
(pp. 111-128)
.
2021
Persistent link: https://www.econbiz.de/10012653923
Saved in:
10
When
blame
-giving crisis communications are persuasive : a dual-influence model and its boundary conditions
Antonetti, Paolo
;
Baghi, Ilaria
- In:
Journal of business ethics : JBE
172
(
2021
)
1
,
pp. 59-78
Persistent link: https://www.econbiz.de/10012589055
Saved in:
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