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~subject:"Kundenintegration"
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Kundenintegration
Dienstleistungsmanagement
1,579
Service management
1,578
Dienstleistung
542
Dienstleistungsqualität
267
Service quality
267
Deutschland
260
Germany
256
Dienstleistungssektor
250
Theorie
239
Theory
239
Service industry
235
Beziehungsmarketing
228
Relationship marketing
226
services management
221
Management
214
Services
155
Dienstleistungsmarketing
118
Services marketing
118
Customer satisfaction
111
Kundenzufriedenheit
110
Prozessmanagement
99
USA
94
Business process management
93
United States
92
Hotel industry
91
Hotellerie
91
Bundling strategy
88
Leistungsbündel
88
Customer service
86
Kundenservice
86
Customer integration
85
Dienstleistungsbetrieb
83
Qualitätsmanagement
81
Innovation
74
Krankenhaus
73
Quality management
71
Consumer behaviour
70
Strategisches Management
70
Konsumentenverhalten
69
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Online availability
All
Undetermined
23
Free
2
Type of publication
All
Article
61
Book / Working Paper
24
Type of publication (narrower categories)
All
Article in journal
33
Aufsatz in Zeitschrift
33
Aufsatz im Buch
28
Book section
28
Collection of articles of several authors
9
Sammelwerk
9
Aufsatzsammlung
6
Case study
6
Fallstudie
6
Hochschulschrift
5
Thesis
4
Lehrbuch
2
Textbook
2
Arbeitspapier
1
Bibliografie enthalten
1
Bibliography included
1
Conference proceedings
1
Festschrift
1
Graue Literatur
1
Handbook
1
Handbuch
1
Konferenzschrift
1
Non-commercial literature
1
Working Paper
1
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Language
All
English
48
German
39
Author
All
Bruhn, Manfred
7
Fließ, Sabine
5
Hadwich, Karsten
4
Jacob, Frank
4
Stauss, Bernd
3
Altinay, Levent
2
Baglieri, Enzo
2
Chew, Eng K.
2
Ehret, Michael
2
Estevão, Maria-José
2
Freiling, Jörg
2
Gottschalk, Petter
2
Haase, Michaela
2
Jaakkola, Elina
2
Kurzmann, Heike
2
Leyer, Michael
2
Oguachuba, Jane S.
2
Reinecke, Sven
2
Roth, Stefan
2
Straus, Lennart
2
Sydow, Jörg
2
Windeler, Arnold
2
Aarikka-Stenroos, Leena
1
Akaka, Melissa Archpru
1
Alford, John
1
Amshoff, Bernhard
1
Angelis, Jannis
1
Anning-Dorson, Thomas
1
Bailey, Adrian
1
Balaraman, Pravin
1
Bartilla, Katrin
1
Bateman, Nicola
1
Benkenstein, Martin
1
Bergmann, Gustav
1
Bilstein, Nicola
1
Bouman, Nijs
1
Bridson, Kerrie
1
Brodie, Roderick J.
1
Brown, Stephen Walter
1
Buhse, Willms
1
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Institution
All
ICServ <5., 2017, Wien>
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Springer Fachmedien Wiesbaden
1
Published in...
All
Kundenintegration : Forum Dienstleistungsmanagement
7
Journal of service management
6
Forum Dienstleistungsmanagement
5
SpringerLink / Bücher
5
The journal of services marketing
5
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
3
Management internationaler Dienstleistungen mit 3K : Konfiguration - Koordination - Kundenintegration
3
European management journal
2
Fokus Dienstleistungsmarketing
2
Journal of nonprofit & public sector marketing
2
Journal of service research : JSR
2
Public management review
2
Service Value als Werttreiber : Konzepte, Messung und Steuerung
2
Wissenschaft & Praxis
2
Advances in services marketing
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Chinese management studies
1
Creativity and innovation management
1
Customer engagement : contemporary issues and challenges
1
Dienstleistungen im Gesundheitssektor : Produktivität, Arbeit und Management
1
Dienstleistungsnetzwerke
1
Dienstleistungsökonomie : Beiträge zu einer theoretischen Fundierung
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Wissenschaft & Praxis
1
Handbook of innovation in public services
1
Innovationsentwicklung, Internationalität, Mitarbeiterperspektive
1
International journal of quality and service sciences
1
International journal of services and operations management
1
Journal of business research : JBR
1
Journal of management information systems : JMIS
1
Journal of retailing and consumer services
1
Journal of strategy and management
1
Journal of the Operational Research Society : OR
1
Lecture notes in computer science
1
Lehrbuch
1
Management - Business for professionals
1
Management decision : MD
1
Management research review
1
Management, Prozessgestaltung, Kundenperspektive
1
Managing organizational ecologies : space, management and organization
1
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Source
All
ECONIS (ZBW)
85
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1
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85
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
The evolution of B2B strategies in the rise of value co-creation and service management
Chowdhury, Naushaba
;
Balaraman, Pravin
;
Liu, Jonathan
- In:
Journal of strategy and management
16
(
2023
)
4
,
pp. 708-732
Persistent link: https://www.econbiz.de/10014433014
Saved in:
3
Case study of sustainable service design in the hospitality industry
Chen, Yi-An
;
Chen, Chun Liang
- In:
Chinese management studies
16
(
2022
)
1
,
pp. 162-196
Persistent link: https://www.econbiz.de/10012886173
Saved in:
4
How co-creation drives the success of public service initiatives? : a case-study based analysis
Saha, Victor
;
Goyal, Praveen
- In:
Journal of nonprofit & public sector marketing
33
(
2021
)
3
,
pp. 286-306
Persistent link: https://www.econbiz.de/10012623632
Saved in:
5
Representative co-production : broadening the scope of the public service logic
Eriksson, Erik Masao
- In:
Public management review
21
(
2019
)
2
,
pp. 291-314
Persistent link: https://www.econbiz.de/10012178734
Saved in:
6
Effectiveness of IT service management capability : value co-creation and value facilitation mechanisms
Winkler, Till J.
;
Wulf, Jochen
- In:
Journal of management information systems : JMIS
36
(
2019
)
2
,
pp. 639-675
Persistent link: https://www.econbiz.de/10012198601
Saved in:
7
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
8
Kundenmitwirkung bei der Dienstleistungsspezifizierung : Auswirkungen auf Kundenbeurteilung und -verhalten
Straus, Lennart
-
2017
Persistent link: https://www.econbiz.de/10011582938
Saved in:
9
Serviceology for services : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings
Hara, Yoshinori
(
ed.
);
Karagiannis, Dimitris
(
ed.
)
-
ICServ <5., 2017, Wien>
-
2017
Persistent link: https://www.econbiz.de/10011664142
Saved in:
10
Innovation development in service firms : a three-model perspective
Anning-Dorson, Thomas
- In:
International journal of services and operations management
28
(
2017
)
1
,
pp. 64-80
Persistent link: https://www.econbiz.de/10011813446
Saved in:
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