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~subject:"Kundenintegration"
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Kundenintegration
Service management
1,715
Dienstleistungsmanagement
1,582
Dienstleistung
330
Dienstleistungsqualität
273
Service quality
273
Deutschland
259
Germany
255
Dienstleistungssektor
252
Service industry
238
Theorie
238
Theory
238
Beziehungsmarketing
232
Relationship marketing
232
Management
221
Services
154
Dienstleistungsmarketing
118
Services marketing
118
Customer satisfaction
116
Kundenzufriedenheit
116
Prozessmanagement
101
Business process management
95
Hotel industry
92
Hotellerie
92
USA
91
United States
91
service management
89
Bundling strategy
86
Customer service
86
Leistungsbündel
86
Kundenservice
85
Customer integration
84
Dienstleistungsbetrieb
84
Qualitätsmanagement
82
Consumer behaviour
79
Konsumentenverhalten
79
Quality management
77
Krankenhaus
71
Hospital
68
Innovation
66
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Undetermined
22
Free
2
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Article
60
Book / Working Paper
24
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Article in journal
32
Aufsatz in Zeitschrift
32
Aufsatz im Buch
28
Book section
28
Collection of articles of several authors
9
Sammelwerk
9
Aufsatzsammlung
6
Case study
6
Fallstudie
6
Hochschulschrift
5
Thesis
4
Lehrbuch
2
Textbook
2
Arbeitspapier
1
Bibliografie enthalten
1
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1
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1
Festschrift
1
Graue Literatur
1
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1
Handbuch
1
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1
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1
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1
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English
47
German
39
Author
All
Bruhn, Manfred
7
Fließ, Sabine
5
Hadwich, Karsten
4
Jacob, Frank
4
Stauss, Bernd
3
Altinay, Levent
2
Baglieri, Enzo
2
Chew, Eng K.
2
Ehret, Michael
2
Estevão, Maria-José
2
Freiling, Jörg
2
Gottschalk, Petter
2
Haase, Michaela
2
Jaakkola, Elina
2
Kurzmann, Heike
2
Leyer, Michael
2
Oguachuba, Jane S.
2
Reinecke, Sven
2
Roth, Stefan
2
Straus, Lennart
2
Sydow, Jörg
2
Windeler, Arnold
2
Aarikka-Stenroos, Leena
1
Akaka, Melissa Archpru
1
Alford, John
1
Amshoff, Bernhard
1
Angelis, Jannis
1
Anning-Dorson, Thomas
1
Bailey, Adrian
1
Balaraman, Pravin
1
Bartilla, Katrin
1
Bateman, Nicola
1
Benkenstein, Martin
1
Bergmann, Gustav
1
Bilstein, Nicola
1
Bouman, Nijs
1
Bridson, Kerrie
1
Brodie, Roderick J.
1
Brown, Stephen Walter
1
Buhse, Willms
1
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Institution
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ICServ <5., 2017, Wien>
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Springer Fachmedien Wiesbaden
1
Published in...
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Kundenintegration : Forum Dienstleistungsmanagement
7
Journal of service management
6
Forum Dienstleistungsmanagement
5
SpringerLink / Bücher
5
The journal of services marketing
5
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
3
Management internationaler Dienstleistungen mit 3K : Konfiguration - Koordination - Kundenintegration
3
European management journal
2
Fokus Dienstleistungsmarketing
2
Journal of service research : JSR
2
Public management review
2
Service Value als Werttreiber : Konzepte, Messung und Steuerung
2
Wissenschaft & Praxis
2
Advances in services marketing
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Chinese management studies
1
Creativity and innovation management
1
Customer engagement : contemporary issues and challenges
1
Dienstleistungen im Gesundheitssektor : Produktivität, Arbeit und Management
1
Dienstleistungsnetzwerke
1
Dienstleistungsökonomie : Beiträge zu einer theoretischen Fundierung
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Wissenschaft & Praxis
1
Handbook of innovation in public services
1
Innovationsentwicklung, Internationalität, Mitarbeiterperspektive
1
International journal of quality and service sciences
1
International journal of services and operations management
1
Journal of business research : JBR
1
Journal of management information systems : JMIS
1
Journal of nonprofit & public sector marketing
1
Journal of retailing and consumer services
1
Journal of strategy and management
1
Journal of the Operational Research Society : OR
1
Lecture notes in computer science
1
Lehrbuch
1
Management - Business for professionals
1
Management decision : MD
1
Management research review
1
Management, Prozessgestaltung, Kundenperspektive
1
Managing organizational ecologies : space, management and organization
1
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ECONIS (ZBW)
84
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1
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84
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
The evolution of B2B strategies in the rise of value co-creation and service management
Chowdhury, Naushaba
;
Balaraman, Pravin
;
Liu, Jonathan
- In:
Journal of strategy and management
16
(
2023
)
4
,
pp. 708-732
Persistent link: https://www.econbiz.de/10014433014
Saved in:
3
Case study of sustainable service design in the hospitality industry
Chen, Yi-An
;
Chen, Chun Liang
- In:
Chinese management studies
16
(
2022
)
1
,
pp. 162-196
Persistent link: https://www.econbiz.de/10012886173
Saved in:
4
Innovation development in service firms : a three-model perspective
Anning-Dorson, Thomas
- In:
International journal of services and operations management
28
(
2017
)
1
,
pp. 64-80
Persistent link: https://www.econbiz.de/10011813446
Saved in:
5
Representative co-production : broadening the scope of the public service logic
Eriksson, Erik Masao
- In:
Public management review
21
(
2019
)
2
,
pp. 291-314
Persistent link: https://www.econbiz.de/10012178734
Saved in:
6
Effectiveness of IT service management capability : value co-creation and value facilitation mechanisms
Winkler, Till J.
;
Wulf, Jochen
- In:
Journal of management information systems : JMIS
36
(
2019
)
2
,
pp. 639-675
Persistent link: https://www.econbiz.de/10012198601
Saved in:
7
Co-production, interdependence and publicness : extending public service-dominant logic
Alford, John
- In:
Public management review
18
(
2016
)
5
,
pp. 673-691
Persistent link: https://www.econbiz.de/10011484851
Saved in:
8
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
9
Kundenmitwirkung bei der Dienstleistungsspezifizierung : Auswirkungen auf Kundenbeurteilung und -verhalten
Straus, Lennart
-
2017
Persistent link: https://www.econbiz.de/10011582938
Saved in:
10
Serviceology for services : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings
Hara, Yoshinori
(
ed.
);
Karagiannis, Dimitris
(
ed.
)
-
ICServ <5., 2017, Wien>
-
2017
Persistent link: https://www.econbiz.de/10011664142
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