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~subject:"Kundenservice"
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Kundenservice
Rapport
35
rapport
24
Dienstleistungsqualität
23
Relationship marketing
23
Service quality
23
Beziehungsmarketing
22
Customer satisfaction
21
Kundenzufriedenheit
19
rapport annuel
19
Consumer behaviour
18
Konsumentenverhalten
18
Customer service
14
BID
12
Emotion
12
Satisfaction
9
Business Development
7
Arbeitsverhalten
6
Arbeitszufriedenheit
6
Infrastructure & Transport
6
Integration & Trade
6
Job satisfaction
6
Salespeople
6
Verkaufspersonal
6
Work behaviour
6
Communication
5
Développement social
5
Environment & Natural Resources
5
Financial Sector
5
Selling
5
Verkauf
5
Access
4
Agriculture et sécurité alimentaire
4
Confidence
4
Dienstleistungssektor
4
Education
4
Einzelhandel
4
Energy & Mining
4
France
4
Lieferantenmanagement
4
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2
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Article
13
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13
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13
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English
13
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Medler-Liraz, Hana
2
Azab, Carol
1
Bachrach, Daniel G.
1
Baker, Melissa A.
1
Baker, Thomas L.
1
Becker, Marc
1
Borghi, Matteo
1
Brach, Simon
1
Brady, Michael K.
1
Clark, Terry
1
Foo, Maw Der
1
Giebelhausen, Michael
1
Hall, Kristina K. Lindsey
1
Ho, Ting Hin
1
Jaramillo, Susana
1
Khajehzadeh, Saman
1
Kim, Kawon Kathy
1
Lee, Yih Hwai
1
Lim, Elison Ai Ching
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Lindsey-Hall, Kristina K.
1
Linzmajer, Marc
1
Mahr, Dominik
1
Mariani, Marcello M.
1
Odekerken-Schröder, Gaby
1
Qi, Ji
1
Robinson, Stacey G.
1
Seger-Guttmann, Tali
1
Sirianni, Nancy J.
1
Tojib, Dewi
1
Vega, Rodrigo P.
1
Wagner, Tillmann
1
Walsh, Gianfranco
1
Wang, Sijun
1
Wirtz, Jochen
1
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Journal of business research : JBR
2
Journal of retailing and consumer services
2
Psychology & marketing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing
1
Journal of service management
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Service business
1
The journal of services marketing
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ECONIS (ZBW)
13
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
The impact of service robots on customer satisfaction online ratings : the moderating effects of
rapport
and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
3
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
4
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
Saved in:
5
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
6
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
7
How the employee looks and looks at you : building customer-employee
rapport
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 20-40
Persistent link: https://www.econbiz.de/10011997127
Saved in:
8
Speaking up against service unfairness : the role of negative meta-perceptions
Ho, Ting Hin
;
Tojib, Dewi
;
Khajehzadeh, Saman
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 12-19
Persistent link: https://www.econbiz.de/10011645059
Saved in:
9
Speak my language or look like me? - Language and ethnicity in bilingual customer service recovery
Azab, Carol
;
Clark, Terry
- In:
Journal of business research : JBR
72
(
2017
),
pp. 57-68
Persistent link: https://www.econbiz.de/10011645477
Saved in:
10
The influence of service employees' nonverbal communication on customer-employee
rapport
in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
1
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