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~subject:"Kundenzufriedenheit"
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Search: person:"Bennett, Rebekah"
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Kundenzufriedenheit
Consumer behaviour
33
Konsumentenverhalten
26
Social marketing
17
Australia
12
Social Marketing
12
Beziehungsmarketing
11
Marketing not elsewhere classified
11
Relationship marketing
11
Australien
10
Dienstleistungsqualität
10
Service quality
10
Services marketing
9
Customer satisfaction
8
Emotion
7
Retail trade
7
Services
7
Dienstleistung
6
Rebekah Russell-Bennett
6
Brand loyalty
5
Brand management
5
Einzelhandel
5
Markenführung
5
Service delivery
5
Beschwerdemanagement
4
Complaint management
4
Customers
4
Gesundheitsversorgung
4
Gesundheitswesen
4
Health care
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Health care system
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Sustainability
4
Value creation
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social marketing
4
Alcohol consumption
3
Alkoholkonsum
3
Behaviour
3
Betriebliche Wertschöpfung
3
Blood service
3
Blutspendedienst
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English
7
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Russell-Bennett, Rebekah
7
Leo, Cheryl
2
Tombs, Alastair
2
Bougoure, Ursula Sigrid
1
Drennan, Judy
1
Fazal-e-Hasan, Syed
1
Greer, Dominique A.
1
Keefe, Dominique A.
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Mortimer, Gary
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Ng, Sandy
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Rundle-Thiele, Sharyn
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Health marketing quarterly
2
Australasian marketing journal
1
Journal of business research : JBR
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
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ECONIS (ZBW)
7
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1
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
2
The role of affect in consumer evaluation of health care services
Ng, Sandy
;
Russell-Bennett, Rebekah
- In:
Health marketing quarterly
32
(
2015
)
1
,
pp. 31-47
Persistent link: https://www.econbiz.de/10011289343
Saved in:
3
Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
Saved in:
4
Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour
Greer, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 257-267
Persistent link: https://www.econbiz.de/10010427954
Saved in:
5
Investigating customer-oriented deviance (COD) from a frontline employee's perspective
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of marketing management : MM
28
(
2012
)
7/8
,
pp. 865-886
Persistent link: https://www.econbiz.de/10009577003
Saved in:
6
Patient influences on satisfaction and loyalty for GP services
Rundle-Thiele, Sharyn
;
Russell-Bennett, Rebekah
- In:
Health marketing quarterly
27
(
2010/11
)
2
,
pp. 195-214
Persistent link: https://www.econbiz.de/10003985111
Saved in:
7
Customer retaliation at the employee-customer interface
Keefe, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Journal of management & organization : journal of …
14
(
2008
)
4
,
pp. 438-450
Persistent link: https://www.econbiz.de/10003771979
Saved in:
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