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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Ankündigungseffekt
58
Announcement effect
58
Börsenkurs
46
Share price
46
Surprise
40
Capital income
38
Kapitaleinkommen
38
Gewinn
35
Profit
35
surprise
31
Consumer behaviour
29
Konsumentenverhalten
29
Earnings surprise
20
earnings surprise
20
Earnings announcement
18
Gewinnprognose
18
Monetary policy
18
Theorie
18
Theory
18
Geldpolitik
17
Schock
17
Shock
17
Volatility
16
Volatilität
16
Forecasting model
13
Prognoseverfahren
13
Risk
12
Anlageverhalten
11
Behavioural finance
11
Estimation
11
Risiko
11
Schätzung
11
Aktienmarkt
10
Customer satisfaction
10
Forecast
10
Prognose
10
Stock market
10
Advertising effects
9
Volatility surprise
9
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Undetermined
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English
9
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Abney, Alexandra K.
1
Banerji, Diptiman
1
Barai, Parama
1
Barnes, Donald C.
1
Chan, Kimmy Wa
1
Collier, Joel E.
1
Datta, Biplab
1
Dey, Soma
1
Ghaedi, Mohammadreza
1
Ghosh, Sanjukta
1
Gouthier, Matthias
1
Heidenreich, Sven
1
Jaiyeoba, Olumide Olasimbo
1
Kim, Kyungmin
1
Krämer, Tobias
1
Ludwig, Nadine L.
1
Makanyeza, Charles
1
Mattila, Anna S.
1
Pelletier, Mark J.
1
Roberts-Lombard, Mornay
1
Svotwa, Tendai Douglas
1
Trivedi, Vibha
1
Wardley, Marcus
1
Yadav, Mohit
1
Yim, Chi-kin
1
Zou, Lili Wenli
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Journal of business research : JBR
2
European business review
1
International journal of quality and service sciences
1
Journal of promotion management : innovations in planning and applied research
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
9
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1
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9
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9
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1
A relationship marketing perspective on delight, its antecedents and outcomes in a banking context
Svotwa, Tendai Douglas
;
Makanyeza, Charles
; …
- In:
European business review
35
(
2023
)
3
,
pp. 306-336
Persistent link: https://www.econbiz.de/10014280577
Saved in:
2
Expecting the surprises : role of hope in consumer repurchase intentions in an online shopping environment
Trivedi, Vibha
;
Banerji, Diptiman
;
Yadav, Mohit
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 794-816
Persistent link: https://www.econbiz.de/10014304969
Saved in:
3
How firms can create delightful customer experience? : contrasting roles of future reward uncertainty
Zou, Lili Wenli
;
Yim, Chi-kin
;
Chan, Kimmy Wa
- In:
Journal of business research : JBR
147
(
2022
),
pp. 477-490
Persistent link: https://www.econbiz.de/10013271528
Saved in:
4
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
5
Tourists' booking behavior : online social media perspectives
Ghaedi, Mohammadreza
- In:
Journal of promotion management : innovations in …
28
(
2022
)
6
,
pp. 702-728
Persistent link: https://www.econbiz.de/10013277301
Saved in:
6
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
7
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
8
A study on the antecedents and consequences of customer delight
Dey, Soma
;
Ghosh, Sanjukta
;
Datta, Biplab
;
Barai, Parama
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 47-61
Persistent link: https://www.econbiz.de/10011729369
Saved in:
9
Does a
surprise
strategy need words? : the effect of explanations for a
surprise
strategy on customer delight and expectations
Kim, Kyungmin
;
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
Saved in:
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