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~subject:"Kundenzufriedenheit"
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Search: subject:"Unfairness"
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Kundenzufriedenheit
Unfairness
23
Gerechtigkeit
22
Justice
22
Consumer behaviour
17
Konsumentenverhalten
17
Pricing strategy
13
Preismanagement
12
unfairness
8
Income distribution
7
Customer satisfaction
6
Einkommensverteilung
6
Perceived unfairness
6
Theorie
6
Beziehungsmarketing
5
China
5
Emotion
5
Ethics
5
Organizational behaviour
5
Perception
5
Price
5
Relationship marketing
5
Theory
5
Trust
5
Verhalten in Organisationen
5
Wahrnehmung
5
perceived unfairness
5
Arbeitsverhalten
4
Dienstleistungsqualität
4
Führungsstil
4
Leadership style
4
Preis
4
Price discrimination
4
Price unfairness
4
Service quality
4
Work behaviour
4
Anger
3
Confidence
3
Customer service
3
E-commerce
3
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6
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English
6
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Bang, Nguyen
2
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Barnes, Donald C.
1
Chen, Cheng-Hao Steve
1
Cuestas, Pedro J.
1
Gong, Jin-Hong
1
Gouthier, Matthias
1
Guan, Xin-Hua
1
Han, Sung Ho
1
Iacobucci, Dawn
1
Klaus, Philipp
1
Li, Fei
1
Ludwig, Nadine L.
1
Mattila, Anna S.
1
Miao, Li
1
Peng, Jia-Min
1
Riquelme, Isabel P.
1
Román, Sergio
1
Simkin, Lyndon
1
Xie, Li-Shan
1
Yu, Xiaoyu
1
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The journal of services marketing
2
Information technology and management
1
International journal of contemporary hospitality management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
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1
The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price
unfairness
Riquelme, Isabel P.
;
Román, Sergio
;
Cuestas, Pedro J.
; …
- In:
Journal of interactive marketing : a quarterly …
47
(
2019
),
pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
Saved in:
2
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
3
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
4
Electronic CRM and perceptions of
unfairness
Yu, Xiaoyu
;
Bang, Nguyen
;
Han, Sung Ho
;
Chen, Cheng-Hao …
- In:
Information technology and management
16
(
2015
)
4
,
pp. 351-362
Persistent link: https://www.econbiz.de/10011398874
Saved in:
5
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
6
It's just not fair : exploring the effects of firm customization on
unfairness
perceptions, trust and loyalty
Bang, Nguyen
;
Klaus, Philipp
;
Simkin, Lyndon
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 484-497
Persistent link: https://www.econbiz.de/10010434595
Saved in:
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