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~subject:"Kundenzufriedenheit"
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Search: subject:"anthropomorphism"
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Kundenzufriedenheit
Consumer behaviour
127
Konsumentenverhalten
127
Anthropomorphism
114
Concept of man
88
Menschenbild
88
anthropomorphism
64
Brand image
56
Markenimage
56
Beziehungsmarketing
48
Brand management
48
Markenführung
48
Relationship marketing
48
Artificial intelligence
40
Advertising effects
34
Künstliche Intelligenz
34
Werbewirkung
34
Brand
33
Markenartikel
33
Robot
25
Roboter
25
Brand anthropomorphism
22
Emotion
22
Dienstleistungsqualität
20
Service quality
20
Personality psychology
16
Persönlichkeitspsychologie
16
Customer service
15
artificial intelligence
14
Advertising
13
Customer satisfaction
13
Werbung
13
Kundenservice
12
Homo Oeconomicus
11
Homo economicus
11
Behavioral economics
10
Cognition
10
Kognition
10
Verhaltensökonomik
10
Confidence
9
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Undetermined
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Free
4
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Article
13
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English
13
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Mattila, Anna S.
2
Adam, Martin
1
Anaya-Sánchez, Rafael
1
Benlian, Alexander
1
Biggemann, Sergio
1
Bolton, Lisa E.
1
Bunosso, Isabella
1
Chang, Yaping
1
Choi, Sungwoo
1
Fakhimi, Arezoo
1
Fan, Alei
1
Garry, Tony
1
Giovanis, Apostolos
1
Jiang, Qi
1
Kastanakis, Minas N.
1
Kim, Jaehun
1
Kim, Kyung Hoon
1
Klein, Katharina
1
Konstantoulaki, Kleopatra
1
Kostopoulos, Ioannis
1
Levine, Lindsay R.
1
Li, You
1
Liang, Zhehao
1
Martinez, Luis F.
1
Miao, Li
1
Molinillo, Sebastian
1
Noroozi, Ahmad
1
Park, Yunho
1
Reema Singh
1
Rejón-Guardia, Francisco
1
Rizomyliotis, Ioannis
1
Seo, Soobin
1
Shin, Hyunju
1
Wang, Yawei
1
Wessel, Michael
1
Wu, Luorong
1
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International journal of hospitality management
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Electronic commerce research
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of marketing
1
International journal of consumer studies
1
International journal of social entrepreneurship and innovation : IJSEI
1
Journal of business research : JBR
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality marketing & management
1
Journal of service research
1
Service business
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ECONIS (ZBW)
13
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1
The influence of chatbot humour on consumer evaluations of services
Shin, Hyunju
;
Bunosso, Isabella
;
Levine, Lindsay R.
- In:
International journal of consumer studies
47
(
2023
)
2
,
pp. 545-562
Persistent link: https://www.econbiz.de/10014250593
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
The effects of anthropomorphised virtual conversational assistants on consumer engagement and trust during service encounters
Fakhimi, Arezoo
;
Garry, Tony
;
Biggemann, Sergio
- In:
Australasian marketing journal : AMJ ; official journal …
31
(
2023
)
4
,
pp. 314-324
Persistent link: https://www.econbiz.de/10014381402
Saved in:
4
Impact of artificial intelligence (AI) chatbot characteristics on customer experience and customer satisfaction
Park, Yunho
;
Kim, Jaehun
;
Jiang, Qi
;
Kim, Kyung Hoon
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
3
,
pp. 439-457
Persistent link: https://www.econbiz.de/10015048088
Saved in:
5
AI-based chatbots in customer service and their effects on user compliance
Adam, Martin
;
Wessel, Michael
;
Benlian, Alexander
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
2
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012615120
Saved in:
6
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
7
The impact of
anthropomorphism
on customer satisfaction in chatbot commerce : an experimental study in the food sector
Klein, Katharina
;
Martinez, Luis F.
- In:
Electronic commerce research
23
(
2023
)
4
,
pp. 2789-2825
Persistent link: https://www.econbiz.de/10014418214
Saved in:
8
When female (male) robot is talking to me : effect of service robots' gender and
anthropomorphism
on customer satisfaction
Seo, Soobin
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013185267
Saved in:
9
"Hey Alexa-order groceries for me" : the effect of consumer-VAI emotional attachment on satisfaction and repurchase intention
Reema Singh
- In:
European journal of marketing
56
(
2022
)
6
,
pp. 1684-1720
Persistent link: https://www.econbiz.de/10013350984
Saved in:
10
"How mAy I help you today?" : the use of AI chatbots in small family businesses and the moderating role of customer affective commitment
Rizomyliotis, Ioannis
;
Kastanakis, Minas N.
;
Giovanis, …
- In:
Journal of business research : JBR
153
(
2022
),
pp. 329-340
Persistent link: https://www.econbiz.de/10013534049
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