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~subject:"Relationship marketing"
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Relationship marketing
Consumer behaviour
31
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Revenge
30
revenge
27
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19
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19
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18
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conflict
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punishment
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Fetscherin, Marc
2
Grégoire, Yany
2
Al-Hawari, Mohd Ahmad
1
Bani-Melhem, Shaker
1
Banik, Shanta
1
Caruana, Albert
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Chircop, Saviour
1
Cuestas, Pedro J.
1
Einwiller, Sabine A.
1
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1
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2
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1
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1
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Journal of financial services marketing : JFSM
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
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1
Journal of retailing
1
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ECONIS (ZBW)
15
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1
How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and
revenge
-seeking following a service failure?
Hancock, Tyler
;
Waites, Stacie F.
;
Johnson, Catherine M.
; …
- In:
Journal of consumer marketing
40
(
2023
)
6
,
pp. 721-733
Persistent link: https://www.econbiz.de/10014332331
Saved in:
2
Consumer discrimination in service recovery situations
Rohden, Simoni F.
;
Santos, Cristiane Pizzutti dos
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10014312978
Saved in:
3
Brand hate internationally : a validation study from Slovenia
Fetscherin, Marc
;
Ruzzier, Maja Konečnik
;
Ivanov, Sabina
; …
- In:
Journal of international consumer marketing
35
(
2023
)
4
,
pp. 436-447
Persistent link: https://www.econbiz.de/10014321496
Saved in:
4
Status demotion in hierarchical loyalty programs and customers'
revenge
and avoidance intentions
Banik, Shanta
;
Gao, Yongqiang
;
Rabbanee, Fazlul K.
- In:
European journal of marketing
56
(
2022
)
1
,
pp. 1-30
Persistent link: https://www.econbiz.de/10012798621
Saved in:
5
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for
revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
6
Customer incivility and frontline employees'
revenge
intentions : interaction effects of employee empowerment and turnover intentions
Bani-Melhem, Shaker
;
Quratulain, Samina
;
Al-Hawari, …
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 450-470
Persistent link: https://www.econbiz.de/10012256145
Saved in:
7
Profiling (un-)committed online complaints : their characteristics and post-webcare reactions
Weitzl, Wolfgang J.
;
Einwiller, Sabine A.
- In:
Journal of business research : JBR
117
(
2020
),
pp. 740-753
Persistent link: https://www.econbiz.de/10012288097
Saved in:
8
The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.
;
Román, Sergio
;
Cuestas, Pedro J.
; …
- In:
Journal of interactive marketing : a quarterly …
47
(
2019
),
pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
Saved in:
9
The five types of brand hate : how they affect consumer behavior
Fetscherin, Marc
- In:
Journal of business research : JBR
101
(
2019
),
pp. 116-127
Persistent link: https://www.econbiz.de/10012103220
Saved in:
10
The perils of service contract divestment : when and why customers seek
revenge
and how it can be attenuated
Haenel, Christina M.
;
Wetzel, Hauke
;
Hammerschmidt, Maik
- In:
Journal of service research
22
(
2019
)
3
,
pp. 301-322
Persistent link: https://www.econbiz.de/10012126415
Saved in:
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