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~subject:"Retail trade"
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Retail trade
E-commerce
159
Electronic Commerce
154
Service quality
148
Dienstleistungsqualität
144
Customer satisfaction
112
Kundenzufriedenheit
106
Consumer behaviour
89
Online retailing
89
Online-Handel
89
Konsumentenverhalten
87
e-service quality
60
Beziehungsmarketing
59
Relationship marketing
59
Website
48
E-service quality
45
E-service
29
Quality management
26
Qualitätsmanagement
26
Internet
24
e-service
23
Electronic Banking
22
Electronic banking
22
E-Service Quality
18
Einzelhandel
15
Product quality
14
Produktqualität
14
India
13
Internet marketing
13
Online-Marketing
13
Confidence
12
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12
Social web
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Vertrauen
12
Digitale Dienste
11
E-Government
11
E-government
11
Indien
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Structural equation model
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Strukturgleichungsmodell
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Al Khateeb, Amr
1
Alnawas, Ibrahim
1
Ansari, Azarnoush
1
Barann, Benjamin
1
Becker, Jörg
1
Betzing, Jan Hendrik
1
Carvalho, José Luís
1
Cho, Yun Kyung
1
Giovanis, Apostolos N.
1
Hoffmeister, Benedikt
1
Hong, Soon Goo
1
Iranmanesh, Mohammad
1
Joseph-Mathews, Sacha
1
Lee, Donhee
1
Lee, Sang M.
1
Lim Pei Sian
1
Magueta, Daniel
1
McGowan, Matthew K.
1
Melanthiou, Yioula
1
Mishra, Manit
1
Mohammed Hariri Bakri
1
Naser Valaei
1
Niemann, Marco
1
Nor Azah Abdul Aziz
1
Nor Ratna Masrom
1
Nurul Fadly Habidin
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Pillai, Prashant S.
1
Pons, Frank
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Qadir, Abdul
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Sajad Rezaei
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Shafiee, Majid Mohammad
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Sharma, Ravi S.
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Stephens, Paul
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Sze Ling Ng
1
Tabaeeian, Reihaneh Alsadat
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Toufaily, Elissar
1
Veloso, Cláudia Miranda
1
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Journal of retailing and consumer services
2
Asia-Pacific journal of business administration
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
International journal of business excellence : IJBEX
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
Inventi impact: retailing & consumer services
1
Journal of customer behaviour
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Psychology & marketing
1
Service business
1
The journal of services marketing
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ECONIS (ZBW)
15
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1
Exploring customers' likeliness to use
e-service
touchpoints in brick and mortar retail
Barann, Benjamin
;
Betzing, Jan Hendrik
;
Niemann, Marco
; …
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
2
,
pp. 523-545
Persistent link: https://www.econbiz.de/10013399572
Saved in:
2
A comparative analysis of contactless
e-service
encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
3
Modelling services continuance intention : evidence from apps stores
Sze Ling Ng
;
Sajad Rezaei
;
Naser Valaei
;
Iranmanesh, …
- In:
Asia-Pacific journal of business administration
16
(
2024
)
2
,
pp. 256-281
Persistent link: https://www.econbiz.de/10014514411
Saved in:
4
Developing a scale for gamified
e-service
quality in the e-retailing industry
Tabaeeian, Reihaneh Alsadat
;
Shafiee, Majid Mohammad
; …
- In:
International journal of retail and distribution management
51
(
2023
)
4
,
pp. 444-464
Persistent link: https://www.econbiz.de/10014281077
Saved in:
5
Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim
;
Al Khateeb, Amr
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
Saved in:
6
Meassevuring
e-service
quality, satisfaction and loyalty of customer in the online channel of the modern retail
Veloso, Cláudia Miranda
;
Magueta, Daniel
;
Sousa, Bruno
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10012601930
Saved in:
7
For Indian online shoppers, have saying and doing parted ways?
Mishra, Manit
- In:
Psychology & marketing
35
(
2018
)
1
,
pp. 5-19
Persistent link: https://www.econbiz.de/10011970166
Saved in:
8
Determinants affecting customer perceived
e-service
quality towards e-retailing shopping site in Malaysia
Mohammed Hariri Bakri
;
Lim Pei Sian
;
Nurul Fadly Habidin
; …
- In:
International journal of business excellence : IJBEX
25
(
2021
)
4
,
pp. 491-514
Persistent link: https://www.econbiz.de/10012798426
Saved in:
9
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
10
Retailer loyalty in the online context : the influence of transactional and relational experiences assessment
Giovanis, Apostolos N.
;
Melanthiou, Yioula
- In:
Journal of customer behaviour
16
(
2017
)
1
,
pp. 35-59
Persistent link: https://www.econbiz.de/10011757531
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