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~subject:"Service quality"
~type:"article"
~type_genre:"Conference paper"
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Search: subject:"quality management"
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Service quality
Quality management
166
Qualitätsmanagement
165
Dienstleistungsqualität
34
Standardization
21
Standardisierung
20
Product quality
18
Produktqualität
18
Business process management
15
Prozessmanagement
15
Customer satisfaction
13
Firm performance
13
Kundenzufriedenheit
13
Unternehmenserfolg
13
Gesundheitsversorgung
12
Health care
12
Higher education institution
12
Hochschule
12
Corporate culture
11
ISO 9001
11
Organisatorischer Wandel
11
Organizational change
11
Unternehmenskultur
11
quality management
10
Hospital
9
Krankenhaus
9
Gesundheitswesen
8
Health care system
8
Lean Production
8
Lean production
8
Quality
8
USA
8
United States
8
Employee suggestion system
7
Erfolgsfaktor
7
Financial audit
7
Lean Management
7
Lean management
7
Lieferkette
7
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7
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Conference paper
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1,736
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1,736
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155
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155
Konferenzbeitrag
34
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22
Fallstudie
22
research-article
16
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3
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He, Zhen
2
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2
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1
Amorim, Marlene
1
Anttila, Juhani
1
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1
Boaz, Annette
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Gowen, Charles, III.
1
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1
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1
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1
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1
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1
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1
Jahn Kassim, Puteri Nemie
1
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1
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1
Jochem, Roland
1
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1
Jussila, Kari
1
Karapetrovic, Stanislav
1
Karout, Racha
1
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1
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1
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International journal of quality and service sciences
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Business process management journal
5
The TQM journal : the international review of organizational improvement
3
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
1
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
1
Information technology and management
1
International journal of quality & reliability management
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of health organization and management
1
Mathematics in business management : [International Conference on Mathematics in Engineering and Business Management during 9 - 10 March 2012, Chennai, India]
1
Proceedings of the 2017 Euro-Asia Conference on Environment and CSR: Tourism, Society and Education Session ; Part 2
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
South Asian journal of management : SAJM
1
The journal of consumer marketing
1
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ECONIS (ZBW)
34
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1
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
2
A new model for Quality 4.0
Humphries, Jacqueline
;
Ryan, Alan
;
Ven, Pepijn van de
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 185-198)
.
2024
Persistent link: https://www.econbiz.de/10014549492
Saved in:
3
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
4
A study on the relationship between the voice of customer with the cost of quality in processes of professional higher education institutions
Mulay, Rahul
;
Khanna, Vandana Tandon
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 55-72
Persistent link: https://www.econbiz.de/10011888096
Saved in:
5
Quality
management
practices and their effects on the performance of public hospitals
Xiong, Jingjing
;
He, Zhen
;
Deng, Yujia
;
Zhang, Min
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
Saved in:
6
Erfolgsfaktoren bei hochschulweiten Veränderungsprozessen am Beispiel der Systemakkreditierung
Wendt, Claudia
;
Frisch, Dominik
- In:
Die Organisation von Hochschulen in Theorie und Praxis …
,
(pp. 83-98)
.
2019
Persistent link: https://www.econbiz.de/10012134094
Saved in:
7
On the service
quality
management
in the hotel industry from the perspective of all-for-one tourism
Wang, Jing
-
2018
Persistent link: https://www.econbiz.de/10011809645
Saved in:
8
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
9
Total
quality
management
practices and performance outcomes in Spanish service companies
Jaca, Carmen
;
Psomas, Evangelos
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 958-970
Persistent link: https://www.econbiz.de/10011440752
Saved in:
10
Z and W charts for controlling service processes
Requeijo, José Gomes
;
Puga-Leal, Rogério
;
Matos, Ana Sofia
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 295-306
Persistent link: https://www.econbiz.de/10011624596
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