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Service quality
Consumer behaviour
31
Konsumentenverhalten
31
Revenge
30
revenge
27
Customer satisfaction
19
Kundenzufriedenheit
19
Emotion
18
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15
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15
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15
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14
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13
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13
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13
conflict
10
punishment
8
Customer revenge
7
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differential game
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fairness
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Grégoire, Yany
2
Antonetti, Paolo
1
Chebat, Jean-Charles
1
Chiang, Tai-Ying
1
Chih, Wen-Hai
1
Einwiller, Sabine A.
1
Fotiadis, Anestis K.
1
Ghadami, Fateme
1
Haenel, Christina M.
1
Haj-Salem, Narjes
1
Hammerschmidt, Maik
1
Hancock, Tyler
1
Ho, Juei-Ling
1
Hsu, Li-Chun
1
Huan, Tzung-cheng
1
Johnson, Catherine M.
1
Joireman, Jeffrey
1
Laporte, Sandra
1
Larocque, Denis
1
Legoux, Renaud
1
Lin, Wei-Ching
1
Radanielina-Hita, Marie-Louise
1
Rohden, Simoni F.
1
Rotman, Jeffrey D.
1
Santos, Cristiane Pizzutti dos
1
Sembada, Agung
1
Shen, Xiao-Liang
1
Stevens, Jennifer L.
1
Sun, Yongqiang
1
Sénécal, Sylvain
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Tojib, Dewi
1
Tripp, Thomas M.
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Tsarenko, Yelena
1
Waites, Stacie F.
1
Wang, Kai-Yu
1
Weitzl, Wolfgang J.
1
Wetzel, Hauke
1
Yang, Chaofan
1
Yeh, Ching-Wen
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Yeh, Shih-Shuo
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Journal of business research : JBR
3
European journal of marketing : EJM
1
Journal of business ethics : JOBE
1
Journal of consumer marketing
1
Journal of service research
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Marketing intelligence & planning
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The service industries journal
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Tourism management perspectives : TMP
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ECONIS (ZBW)
13
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1
How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and
revenge
-seeking following a service failure?
Hancock, Tyler
;
Waites, Stacie F.
;
Johnson, Catherine M.
; …
- In:
Journal of consumer marketing
40
(
2023
)
6
,
pp. 721-733
Persistent link: https://www.econbiz.de/10014332331
Saved in:
2
Consumer discrimination in service recovery situations
Rohden, Simoni F.
;
Santos, Cristiane Pizzutti dos
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10014312978
Saved in:
3
Beyond anger : a neutralization perspective of customer
revenge
Yang, Chaofan
;
Sun, Yongqiang
;
Shen, Xiao-Liang
- In:
Journal of business research : JBR
146
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013271411
Saved in:
4
Modeling
revenge
and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun
;
Wang, Kai-Yu
;
Chih, Wen-Hai
;
Lin, Wei-Ching
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
Saved in:
5
Exploring the value co-destruction model for on-line deviant behaviors of hotel customers
Yeh, Shih-Shuo
;
Fotiadis, Anestis K.
;
Chiang, Tai-Ying
; …
- In:
Tourism management perspectives : TMP
33
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170529
Saved in:
6
Profiling (un-)committed online complaints : their characteristics and post-webcare reactions
Weitzl, Wolfgang J.
;
Einwiller, Sabine A.
- In:
Journal of business research : JBR
117
(
2020
),
pp. 740-753
Persistent link: https://www.econbiz.de/10012288097
Saved in:
7
What do online complainers want? : an examination of the justice motivations and the moral implications of vigilante and reparation schemas
Grégoire, Yany
;
Legoux, Renaud
;
Tripp, Thomas M.
; …
- In:
Journal of business ethics : JOBE
160
(
2019
)
1
,
pp. 167-188
Persistent link: https://www.econbiz.de/10012121284
Saved in:
8
The perils of service contract divestment : when and why customers seek
revenge
and how it can be attenuated
Haenel, Christina M.
;
Wetzel, Hauke
;
Hammerschmidt, Maik
- In:
Journal of service research
22
(
2019
)
3
,
pp. 301-322
Persistent link: https://www.econbiz.de/10012126415
Saved in:
9
How can firms stop customer
revenge
? : the effects of direct and indirect
revenge
on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
Saved in:
10
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
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