//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service recovery"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service Recovery"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service recovery
Service quality
376
Dienstleistungsqualität
372
Complaint management
349
Beschwerdemanagement
345
Customer satisfaction
336
Kundenzufriedenheit
328
Beziehungsmarketing
224
Relationship marketing
224
Customer service
167
Kundenservice
167
Consumer behaviour
147
Konsumentenverhalten
140
service recovery
127
Service failure
94
Emotion
49
service failure
48
Justice
46
Mobile communications
43
Mobilkommunikation
43
Dienstleistungssektor
40
Service industry
40
Gerechtigkeit
39
Viral marketing
39
Virales Marketing
39
Service recovery performance
33
Social Web
32
Social web
32
Satisfaction
26
Ethiopia
25
Äthiopien
25
Online retailing
23
Online-Handel
23
Service failures
23
Social media
22
Airline
20
Hotel industry
20
Hotellerie
20
Arbeitszufriedenheit
19
Job satisfaction
19
more ...
less ...
Online availability
All
Undetermined
202
Free
12
Type of publication
All
Article
247
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
172
Aufsatz in Zeitschrift
172
research-article
49
Hochschulschrift
3
case-report
3
viewpoint
2
Article
1
Aufsatzsammlung
1
Case study
1
Fallstudie
1
Graue Literatur
1
Non-commercial literature
1
Thesis
1
conceptual-paper
1
review-article
1
more ...
less ...
Language
All
English
230
Undetermined
19
German
2
Author
All
Grégoire, Yany
5
Huang, Minxue
5
Jang, Soocheong
5
Zhou, Nan
5
Zhou, Yuanyuan
5
Gelbrich, Katja
4
Mattila, Anna S.
4
Padin, Carmen
4
Roschk, Holger
4
Shin, Hyunju
4
Svensson, Göran
4
Van Vaerenbergh, Yves
4
Edvardsson, Bo
3
Hoffman, K. Douglas
3
Kim, Jong-Hyeong
3
Muhammad, Lakhi
3
Tronvoll, Bård
3
Abney, Alexandra K.
2
Acquaah, Moses
2
Aguilar-Rojas, Oscar
2
Alemu, Mohammed Hussen
2
Bambauer-Sachse, Silke
2
Basso, Kenny
2
Bolton, Lisa
2
Borges, Adilson
2
Breazeale, Michael
2
Béal, Mathieu
2
Cai, Ruiying
2
Casidy, Riza
2
Chang, Chia-Jung
2
Cheng, Yin-Hui
2
Chiew, Tung Moi
2
Chuang, Shih-Chieh
2
Cobanoglu, Cihan
2
Colliander, Jonas
2
Collier, Joel E.
2
Contiero, Enrico
2
Crabbe, Margaret J.
2
Crisafulli, Benedetta
2
Dai, Xujing
2
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
1
Published in...
All
Journal of business research : JBR
23
Journal of retailing and consumer services
16
International journal of hospitality management
14
Journal of Services Marketing
11
The journal of services marketing
10
International journal of contemporary hospitality management
9
International Journal of Contemporary Hospitality Management
7
Journal of Service Management
6
Journal of service management
6
Journal of the Academy of Marketing Science
6
Marketing letters : a journal of research in marketing
6
Service business
6
European Journal of Marketing
5
Journal of Service Theory and Practice
5
Journal of service theory and practice : JSTP
5
Journal of Business Research
4
Journal of air transport management
4
Journal of service theory and practice
4
Tourism management : research, policies, practice
4
European journal of marketing : EJM
3
International journal of quality and service sciences
3
Journal of consumer marketing
3
Managing service quality : MSQ ; an international journal
3
Marketing intelligence & planning
3
Applied Marketing Science / Angewandte Marketingforschung
2
Asia Pacific journal of marketing and logistics
2
Asia-Pacific journal of business administration
2
Australasian marketing journal
2
Business Process Management Journal
2
Business horizons
2
Industrial Management & Data Systems
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Operations & Production Management
2
Journal of Air Transport Management
2
Journal of Consumer Marketing
2
Journal of Hospitality and Tourism Technology
2
Journal of hospitality and tourism insights
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of operations management
2
Marketing Letters
2
more ...
less ...
Source
All
ECONIS (ZBW)
175
Other ZBW resources
56
RePEc
16
BASE
3
EconStor
1
Showing
1
-
10
of
251
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
You fooled me, so I'll tell you about myself! : personnel-related brand betrayal experiences and disclosure of personal information
Teck Ming Tan
;
Salo, Jari
;
Aspara, Jaakko
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014536191
Saved in:
2
The role of switching cost in the e-
service
recovery
framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
3
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
4
The demand-what-you-want strategy to
service
recovery
: achieving high customer satisfaction with low service failure compensation using anchoring and precision effects
Korn, Nathalie
;
Björkman, Jesper
;
Ek, Peter
;
Pihlgren, …
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10014448174
Saved in:
5
Service
recovery
satisfaction and commitment in the context of spectator sport industry : study on Croatian football consumers
Kuzmanić, Antonio
;
Dlačić, Jasmina
;
Milfelner, Borut
- In:
Central European business review : CEBR
12
(
2023
)
2
,
pp. 61-85
Persistent link: https://www.econbiz.de/10014288390
Saved in:
6
Decoding consumers' CSR scepticism :
service
recovery
experience perspective
Kushwah, Mihir Kumar
;
Srivastava, Himanshu Shekhar
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 265-278
Persistent link: https://www.econbiz.de/10014312974
Saved in:
7
Users taking the blame? : how service failure, recovery, and robot design affect user attributions and retention
Meyer, Nika
;
Schwede, Melanie
;
Hammerschmidt, Maik
; …
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
4
,
pp. 2491-2505
Persistent link: https://www.econbiz.de/10013556744
Saved in:
8
Revisiting the
service
recovery
paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
9
Brand credibility and customer-based brand equity : a
service
recovery
perspective
Rifi, Azzam
;
Mostafa, Rania B.
- In:
Journal of financial services marketing
27
(
2022
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013170430
Saved in:
10
Service
recovery
in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->