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Services
Consumer behaviour
114
Konsumentenverhalten
114
Transformative service research
74
Sustainable development
60
Nachhaltige Entwicklung
59
Organizational change
49
Service quality
47
Dienstleistungsqualität
46
Organisatorischer Wandel
46
Dienstleistungssektor
45
Service industry
45
Well-being
44
transformative service research
42
Innovation
41
Sustainability
41
Customer satisfaction
37
Dienstleistung
37
Economic transition
37
Kundenzufriedenheit
37
Systemtransformation
37
transformative learning
35
Transformative
33
Transformative learning
32
Satisfaction
30
Zufriedenheit
29
transformative consumer research
28
Learning
27
Nachhaltigkeit
27
Social change
27
Learning organization
26
Lernen
26
Lernende Organisation
26
Quality of life
26
well-being
26
Lebensqualität
25
Sozialer Wandel
25
Beziehungsmarketing
24
Relationship marketing
24
Betriebliche Wertschöpfung
22
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39
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Finsterwalder, Jörg
4
Gallan, Andrew S.
4
Ostrom, Amy L.
4
Patrício, Lia
4
Anderson, Laurel
3
Gustafsson, Anders
3
Rayburn, Steven W.
3
Baker, Virginia
2
Barrios, Andrés
2
Bowen, David E.
2
Field, Joy M.
2
Foote, Jeff
2
Fotheringham, Darima
2
Furrer, Olivier
2
Helkkula, Anu
2
Hepi, Maria
2
Huang, Ming-Hui
2
Høgevold, Nils
2
Kabadayi, Sertan
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Otero-Neira, Carmen
2
Padin, Carmen
2
Subramony, Mahesh
2
Svensson, Göran
2
Abney, Alexandra K.
1
Ali, Faizan
1
Alkire, Linda
1
Anderson, Sidney
1
Azzari, Courtney Nations
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Baek, Tae Hyun
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Black, Hulda G.
1
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1
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1
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1
Camacho, Sonia
1
Cambra-Fierro, Jesús
1
Carswell, Sue
1
Cloutier, Jacinthe
1
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The journal of services marketing
7
The service industries journal
7
Journal of service research : JSR
6
Journal of business research : JBR
4
Journal of service research
3
Journal of service management
2
Services marketing quarterly
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
International Journal of Contemporary Hospitality Management
1
International journal of contemporary hospitality management
1
International journal of retail and distribution management
1
International review on public and non-profit marketing
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
38
Other ZBW resources
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From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
2
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
3
Cocreating
transformative
value propositions with customers experiencing vulnerability during humanitarian crises
Gallan, Andrew S.
;
Helkkula, Anu
- In:
AMS review : official publication of the Academy of …
12
(
2022
)
1/2
,
pp. 85-101
Persistent link: https://www.econbiz.de/10013401686
Saved in:
4
Expansion and refocusing : two alternative trajectories for service marketing research
Furrer, Olivier
;
Kerguignas, Jie
- In:
A Research Agenda for Service Marketing
,
(pp. 353-374)
.
2024
Persistent link: https://www.econbiz.de/10014518476
Saved in:
5
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
6
Customer-perceived service wellbeing in a
transformative
framework : research propositions in the area of health services
Islam, Shahidul
;
Muhamad, Nazlida
;
Sumardi, Wardah Hakimah
- In:
International review on public and non-profit marketing
19
(
2022
)
1
,
pp. 219-245
Persistent link: https://www.econbiz.de/10013168702
Saved in:
7
What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard
;
Ouellet, Claudine
;
Cloutier, Jacinthe
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
Saved in:
8
Transformative
service research : a conceptual framework based on consumer's perspective
Ungaro, Veronica
;
Di Pietro, Laura
;
Renzi, Maria Francesca
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 140-157
Persistent link: https://www.econbiz.de/10013397918
Saved in:
9
Theories, constructs, and methodologies to study COVID-19 in the service industries
Cambra-Fierro, Jesús
;
Gao, Lily
;
Melero-Polo, Iguácel
; …
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 551-582
Persistent link: https://www.econbiz.de/10013362134
Saved in:
10
A systematic literature review of service-related research on refugees
Subramanian, Ilayaraja
;
Finsterwalder, Jörg
;
Hall, …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 908-939
Persistent link: https://www.econbiz.de/10013407619
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