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~subject:"Services"
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Services
Dienstleistungsmanagement
1,580
Service management
1,578
Dienstleistung
541
Dienstleistungsqualität
266
Service quality
266
Deutschland
259
Germany
255
Dienstleistungssektor
251
Service industry
237
Theorie
237
Theory
237
Beziehungsmarketing
227
Relationship marketing
226
services management
221
Management
210
Dienstleistungsmarketing
118
Services marketing
118
Customer satisfaction
110
Kundenzufriedenheit
110
Prozessmanagement
99
Business process management
93
Hotel industry
90
Hotellerie
90
USA
89
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89
Bundling strategy
87
Leistungsbündel
87
Customer service
85
Kundenservice
85
Customer integration
84
Dienstleistungsbetrieb
84
Kundenintegration
84
Qualitätsmanagement
81
Innovation
73
Krankenhaus
73
Quality management
71
Strategisches Management
70
Consumer behaviour
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German
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Bruhn, Manfred
11
Hadwich, Karsten
4
Haller, Sabine
4
Corsten, Hans
3
Ganz, Walter
3
Gössinger, Ralf
3
Kijima, Kyoichi
3
Spath, Dieter
3
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2
Bullinger, Hans-Jörg
2
Chase, Richard B.
2
Fließ, Sabine
2
Helkkula, Anu
2
Herrmann, Thomas
2
Hofstetter, Helmut
2
Kieliszewski, Cheryl A.
2
Kohtamäki, Marko
2
Maar, Daniel
2
Maglio, Paul P.
2
Meffert, Heribert
2
Ordóñez de Pablos, Patricia
2
Parida, Vinit
2
Partanen, Jukka
2
Pedersen, Per Egil
2
Rubalcaba-Bermejo, Luis
2
Salewski, Hagen
2
Scheer, August-Wilhelm
2
Smith, Jeffery
2
Sousa, Rui
2
Spohrer, James C.
2
Tennyson, Robert D.
2
Wincent, Joakim
2
Wissing, Christian
2
Wittko, Ole
2
Aarikka-Stenroos, Leena
1
Aas, Tor Helge
1
Agarwal, Renu
1
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1
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1
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1
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1
Dienstleistungstagung <6, 2006, Berlin>
1
Dienstleistungstagung <8, 2010, Berlin>
1
IGI Global
1
Institut für Ökologische Wirtschaftsforschung <Wien>
1
Society of Service Science
1
Springer Gabler <Firma>
1
Universität St. Gallen
1
Universität Ulm
1
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Journal of service management
9
SpringerLink / Bücher
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of service research : JSR
4
The journal of services marketing
4
Forum Dienstleistungsmanagement
3
Handbook of service science ; [Vol. 1]
3
International journal of services and operations management
3
Research
3
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Betriebswirtschaftliche Forschungsergebnisse
2
Innovationsentwicklung, Internationalität, Mitarbeiterperspektive
2
International journal of quality and service sciences
2
Journal of business research : JBR
2
Lehrbuch
2
Springer eBook Collection
2
Springer eBook Collection / Business and Economics
2
The service industries journal
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Beiträge zur Unternehmensführung
1
Berichte aus Energie- und Umweltforschung
1
California management review
1
Chinese management studies
1
Decision sciences : DS
1
Dienstleistungsmanagement : Jahrbuch
1
Diskussionsbeiträge / Fachbereich Wirtschaftswissenschaft, FernUniversität in Hagen : Diskussionspapier
1
Dynamik mit Verantwortung
1
Economics of innovation and new technology
1
Enlightening tourism : ET ; a pathmaking journal
1
European research studies
1
European review of service economics and management
1
Exploring services science : 4th international conference, IESS 2013, Porto, Portugal, February 7 - 8, 2013 ; proceedings
1
Focus Dienstleistungsmarketing
1
Fortschritt-Berichte VDI / 16
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Grundlagen der Automobilwirtschaft : das Standardwerk der Automobilbranche
1
Hamburger Beiträge zum Genossenschaftswesen
1
Handbuch Verbandskommunikation
1
ISI-Schriftenreihe "Innovationspotenziale"
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
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ECONIS (ZBW)
154
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154
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Forty years of the Service Industries Journal : a bibliometric review
Viglia, Giampaolo
;
Kumar, Satish
;
Pandey, Nitesh
; …
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013167398
Saved in:
3
The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society
Li, Lefei
-
2024
Services Everywhere -- Services in Complexity -- The Perspective of Networks -- The Perspective of Resources -- The Perspective of Needs -- The Perspective of Culture -- Principles of Service Design and Innovation.
Persistent link: https://www.econbiz.de/10014483982
Saved in:
4
Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.
;
Masadeh, Mousa A.
;
Al-Sabi, Samer M.
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 40-88
Persistent link: https://www.econbiz.de/10012583799
Saved in:
5
Sources staff as a factor of service innovation in the modern hotel industry : analysis of selected issues
Szostak, Daniel
- In:
European research studies
24
(
2021
)
4B
,
pp. 87-94
Persistent link: https://www.econbiz.de/10012806132
Saved in:
6
Quality Management for Services : Handbook for Successful Quality Management. Principles - Concepts - Methods
Bruhn, Manfred
-
2023
Basics of quality management for services -- Analysis of service quality -- Planning and control of quality management for services -- Implementation of quality management for services -- Quality controlling for services.
Persistent link: https://www.econbiz.de/10014318543
Saved in:
7
Case study of sustainable service design in the hospitality industry
Chen, Yi-An
;
Chen, Chun Liang
- In:
Chinese management studies
16
(
2022
)
1
,
pp. 162-196
Persistent link: https://www.econbiz.de/10012886173
Saved in:
8
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
9
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
10
Service orientation and innovation results : theoretical development based on service-dominant logic
Finoti, Lucas
;
Bonfim, Leandro Rodrigo Canto
;
Didonet, …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 389-403
Persistent link: https://www.econbiz.de/10013416987
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