//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Social Web"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service Recovery"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Social Web
Service quality
376
Dienstleistungsqualität
372
Complaint management
349
Beschwerdemanagement
345
Customer satisfaction
336
Kundenzufriedenheit
328
Service recovery
251
Beziehungsmarketing
224
Relationship marketing
224
Customer service
167
Kundenservice
167
Consumer behaviour
147
Konsumentenverhalten
140
service recovery
127
Service failure
94
Emotion
49
service failure
48
Justice
46
Mobile communications
43
Mobilkommunikation
43
Dienstleistungssektor
40
Service industry
40
Gerechtigkeit
39
Viral marketing
39
Virales Marketing
39
Service recovery performance
33
Social web
32
Satisfaction
26
Ethiopia
25
Äthiopien
25
Online retailing
23
Online-Handel
23
Service failures
23
Social media
22
Airline
20
Hotel industry
20
Hotellerie
20
Arbeitszufriedenheit
19
Job satisfaction
19
more ...
less ...
Online availability
All
Undetermined
26
Free
2
Type of publication
All
Article
32
Type of publication (narrower categories)
All
Article in journal
32
Aufsatz in Zeitschrift
32
Language
All
English
32
Author
All
Béal, Mathieu
2
Fan, Ying
2
Grégoire, Yany
2
Istanbulluoglu, Doga
2
Ye, Qiang
2
Abney, Alexandra K.
1
Agnihotri, Durgesh
1
Alemu, Mohammed Hussen
1
Allen, Alexis M.
1
Anwar, Sohail
1
Bacile, Todd J.
1
Bilstein, Nicola
1
Bozkurt, Sıddık
1
Bradley, Graham L.
1
Breitsohl, Jan
1
Carrillat, François A.
1
Chaturvedi, Pallavi
1
Chih, Wen-Hai
1
Cobanoglu, Cihan
1
Colliander, Jonas
1
Cummings, Krista Hill
1
Dineva, Denitsa
1
Donthu, Naveen
1
Fagerstrøm, Asle
1
Ford, Toni-Rochelle S.
1
Fu, Yi-Fan
1
Gligor, David
1
Grewal, Dhruv
1
Grewal, Lauren
1
Gu, Bin
1
Guo, Xiaoshu
1
Ha, Sejin
1
Harris, Lloyd C.
1
Hartmans, Susanna
1
Herhausen, Dennis
1
Hogreve, Jens
1
Honora, Andreawan
1
Horky, Alisha Blakeney
1
Hosseinpour, Masoumeh
1
Huang, Ran
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
3
Journal of service research
3
European journal of marketing : EJM
2
Journal of business research : JBR
2
The service industries journal
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Asia-Pacific journal of business administration
1
European journal of marketing
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management
1
International journal of services, economics and management
1
International marketing review
1
Journal of global information management : an official publication of the Information Resources Management Association
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of innovation & knowledge : JIK
1
Journal of interactive marketing
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of service research : JSR
1
Marketing intelligence & planning
1
Production and operations management : an international journal of the Production and Operations Management Society
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
32
Showing
1
-
10
of
32
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Complaint de-escalation strategies on social media
Herhausen, Dennis
;
Grewal, Lauren
;
Cummings, Krista Hill
; …
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 210-231
Persistent link: https://www.econbiz.de/10014245084
Saved in:
2
Thirty years of service failure and recovery research : thematic development and future research opportunities from a social network perspective
Liu, Dong
;
Zhao, Yanhui
;
Wang, Guocai
;
Schrock, Wyatt A.
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 268-282
Persistent link: https://www.econbiz.de/10014580436
Saved in:
3
Forms of falsified online reviews : the good, the bad, and the downright ugly
Istanbulluoglu, Doga
;
Harris, Lloyd C.
- In:
European journal of marketing
58
(
2024
)
2
,
pp. 497-518
Persistent link: https://www.econbiz.de/10014482693
Saved in:
4
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
5
Social media : where customers air their troubles : how to respond to them?
Valdimar Sigurdsson
;
Larsen, Nils Magne
;
Hulda Karen …
- In:
Journal of innovation & knowledge : JIK
6
(
2021
)
4
,
pp. 257-267
a service failure scenario involving relevant
service
recovery
attributes related to the entire complaint process. The …
Persistent link: https://www.econbiz.de/10012692355
Saved in:
6
Understanding the conceptualisation and strategies of
service
recovery
processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
7
Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures : a framework for international marketers
Dineva, Denitsa
;
Breitsohl, Jan
;
Roschk, Holger
; …
- In:
International marketing review
40
(
2023
)
5
,
pp. 1112-1133
Persistent link: https://www.econbiz.de/10014470109
Saved in:
8
Service
recovery
via Twitter : an exploration of responses to consumer complaints
Istanbulluoglu, Doga
;
Oz, Seda
- In:
Accounting perspectives : a journal of The Canadian …
22
(
2023
)
4
,
pp. 435-460
Persistent link: https://www.econbiz.de/10014450989
Saved in:
9
Let's laugh about it! : using humor to address complainers’ online incivility
Béal, Mathieu
;
Grégoire, Yany
;
Carrillat, François A.
- In:
Journal of interactive marketing
58
(
2023
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10014228864
Saved in:
10
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->