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~subject:"United States"
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Search: person:"Anna S. Mattila"
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United States
Consumer behaviour
98
Konsumentenverhalten
98
Dienstleistungsqualität
40
Service quality
40
Customer satisfaction
38
Kundenzufriedenheit
38
Beziehungsmarketing
37
Relationship marketing
37
Beschwerdemanagement
24
Complaint management
24
Hotel industry
22
Hotellerie
22
Gastronomie
21
Restaurant industry
21
USA
21
Corporate social responsibility
20
Corporate Social Responsibility
19
Emotion
17
Preismanagement
14
Pricing strategy
14
Experiment
13
Gastgewerbe
13
Hospitality industry
13
Customer service
11
Kundenservice
11
Advertising effects
8
Gender
8
Internet marketing
8
Online-Marketing
8
Viral marketing
8
Virales Marketing
8
Werbewirkung
8
CSR
7
Geschlecht
7
Kundenbindungsprogramm
7
Loyalty program
7
Advertising
6
Firm performance
6
Hospital
6
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Article
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18
Aufsatz in Zeitschrift
18
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3
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English
21
Author
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Mattila, Anna S.
21
Hanks, Lydia
3
O'Neill, John
3
Wang, Chen-ya
3
Choi, Choongbeom
2
Yang, Wan
2
Aldás, Joaquin
1
Andreu, Luisa
1
Bartlett, Albert
1
Guillet, Basak Denizci
1
Hanson, Bjorn
1
Hou, Yuansi
1
Jansen, Bernard J.
1
Jolly, Phillip M.
1
Kim, Ellen Eun Kyoo
1
Lee, Seoki
1
Miao, Li
1
Mount, Dan
1
Noone, Breffni M.
1
Shin, Joongwon
1
Shoemaker, Stowe
1
Xiao, Qu
1
Yeon, Jihwan
1
Zhang, Lu
1
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International journal of hospitality management
6
Journal of service management
2
Journal of travel and tourism marketing
2
Breaking new ground in theory and practice
1
Cornell hospitality quarterly : CQ
1
Handbook of pricing research in marketing
1
International journal of contemporary hospitality management
1
International journal of internet marketing and advertising : IJIMA
1
Journal of financial services marketing : JFSM
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing service quality : MSQ ; an international journal
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
The journal of services marketing
1
Tourism economics : the business and finance of tourism and recreation
1
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ECONIS (ZBW)
21
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1
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21
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1
The impact of environmental management on firm performance in the U.S. lodging REITs : the moderating role of outside board of directors
Yeon, Jihwan
;
Lee, Seoki
;
Jolly, Phillip M.
;
Mattila, …
- In:
Tourism economics : the business and finance of tourism …
29
(
2023
)
2
,
pp. 513-532
Persistent link: https://www.econbiz.de/10014246049
Saved in:
2
In search of diners responsive to health cues : insights from U.S. consumers
Shin, Joongwon
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 260-269
Persistent link: https://www.econbiz.de/10012121733
Saved in:
3
The effects of internal and external reference prices on travelers’ price evaluations
Choi, Choongbeom
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
8
,
pp. 1068-1077
Persistent link: https://www.econbiz.de/10011938066
Saved in:
4
The effects of promotion framing on consumers' price perceptions : the moderating role of a personal sense of power
Choi, Choongbeom
;
Mattila, Anna S.
- In:
Journal of service management
25
(
2014
)
1
,
pp. 149-160
Persistent link: https://www.econbiz.de/10010260073
Saved in:
5
The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan
;
Mattila, Anna S.
;
Hou, Yuansi
- In:
International journal of hospitality management
32
(
2013
),
pp. 113-120
Persistent link: https://www.econbiz.de/10009717661
Saved in:
6
Time styles and waiting in crowded service environments
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of travel and tourism marketing
29
(
2012
)
3/4
,
pp. 327-334
Persistent link: https://www.econbiz.de/10009571560
Saved in:
7
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
8
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
9
The role of hotel owners : the influence of corporate strategies on hotel performance
Xiao, Qu
;
O'Neill, John
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
24
(
2012
)
1
,
pp. 122-139
Persistent link: https://www.econbiz.de/10009510218
Saved in:
10
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
1
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