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~subject:"Verkaufspersonal"
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Search: subject:"Nachkaufmarketing"
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Verkaufspersonal
Customer service
3,018
Kundenservice
3,018
Beziehungsmarketing
1,116
Relationship marketing
1,116
Dienstleistungsqualität
1,105
Service quality
1,105
Kundenzufriedenheit
973
Customer satisfaction
972
Consumer behaviour
754
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754
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373
Beschwerdemanagement
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Theorie
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Theory
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258
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257
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185
USA
182
United States
182
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172
Electronic Commerce
142
Einzelhandel
140
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137
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130
Bundling strategy
129
Leistungsbündel
129
Online retailing
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Online-Handel
125
E-commerce
123
Arbeitsverhalten
119
Salespeople
119
Work behaviour
119
Qualitätsmanagement
105
Lieferantenmanagement
100
Quality management
100
Supplier relationship management
100
Callcenter
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English
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German
26
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Chaker, Nawar N.
3
Yoo, Jaewon
3
Babakus, Emin
2
Barnes, Donald C.
2
Bosch, Thorsten
2
Brown, Tom
2
Fichtel, Sina
2
Gierl, Heribert
2
Guchait, Priyanko
2
Inderst, Roman
2
Kessler-Thönes, Tino
2
Kreuter, Dirk
2
Mengüç, Bülent
2
Minelli, Mauro
2
Mitchell, Dave
2
Ottaviani, Marco
2
Román, Sergio
2
Schneiderheinze, Wolfgang
2
Sok, Keo Mony
2
Sok, Phyra
2
Stiller, Michael
2
Wang, Chen-Ya
2
Yavas, Ugur
2
Zablah, Alex R.
2
Zotta, Carmen
2
Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Akter, Shahriar
1
Andersson, Pernille K.
1
Andzulis, James
1
Angell, Robert J.
1
Apiradee Wongkitrungrueng
1
Arndt, Aaron D.
1
Arnold, Todd
1
Arnold, Todd J.
1
Ates, Zelal
1
Auh, Seigyoung
1
Autry, Chad W.
1
Baaklini, Eliane Sam
1
Bacharach, Samuel B.
1
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Erasmus Research Institute of Management
1
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Technische Universität Dortmund / Juniorprofessur für Dienstleistungsmanagement
1
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Journal of business research : JBR
7
Journal of service research : JSR
6
Journal of retailing and consumer services
5
Journal of service research
5
The service industries journal
5
International journal of hospitality management
4
Journal of retailing
4
SpringerLink / Bücher
4
The journal of personal selling & sales management : JPSSM
4
Gabler Edition Wissenschaft
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
Interaktionen im Dienstleistungsbereich
2
International journal of bank marketing
2
Journal of marketing theory and practice
2
Journal of service management
2
Journal of the Academy of Marketing Science
2
Service business
2
Springer eBook Collection / Business and Economics
2
The international review of retail, distribution and consumer research
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
An introduction to industrial service design
1
Berichte aus der Betriebswirtschaft
1
Business process management journal
1
Context and semantics for knowledge management : technologies for personal productivity
1
Das professionelle 1 x 1
1
ERIM report series research in management
1
European journal of marketing
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft / Marktorientiertes Management
1
Grundwissen
1
Innovation, Entrepreneurship und Digitalisierung
1
Innovatives Dienstleistungsmarketing in Theorie und Praxis
1
International journal of business excellence
1
International journal of human resource management
1
International journal of retail & distribution management
1
International journal of services and operations management
1
International journal of services and standards
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ECONIS (ZBW)
119
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1
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119
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1
New technology and in-store service encounters : an analysis of coping practices and work experiences among frontline employees
Bäckström, Kristina
- In:
The international review of retail, distribution and …
33
(
2023
)
5
,
pp. 494-518
Persistent link: https://www.econbiz.de/10014558955
Saved in:
2
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
3
Toward digital service-sales ambidexterity in industrial firms : a microfoundations perspective
Classen, Moritz
-
2022
Persistent link: https://www.econbiz.de/10013348897
Saved in:
4
Exploring the interplay between frontline employees' humour styles in service encounters
Oliveira, Eduardo
- In:
Journal of marketing management : JMM ; journal of the …
40
(
2024
)
1/2
,
pp. 129-150
Persistent link: https://www.econbiz.de/10014549727
Saved in:
5
Do customer discounts affect frontline employees?
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Herzog, Walter
- In:
Journal of service research
24
(
2021
)
3
,
pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
Saved in:
6
How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
Saved in:
7
Customer influence on frontline employee work engagement
Yoo, Jaewon
;
Chen, Jing
;
Frankwick, Gary L.
- In:
International journal of bank marketing
41
(
2023
)
6
,
pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201
Saved in:
8
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
9
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
10
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
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