Afsar, Bilal; Ali, Zeeshan; Mir, Dost; Safdar, Umar - In: Pakistan journal of commerce and social sciences 11 (2017) 1, pp. 185-205
helping behavior and service recovery performance. Data were collected from 287 call center frontline employees in a large … related to helping behaviors and service recovery performance. Similarly, the interaction between supervisor and coworker …