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~subject:"customer satisfaction"
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Search: subject:"Service profit chain"
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customer satisfaction
Customer satisfaction
31
Kundenzufriedenheit
24
Dienstleistungsqualität
22
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22
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18
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17
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Service-profit chain
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service profit chain
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Derfuß, Klaus
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Lasmar, Luis Cesar Chehab
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Journal of marketing
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Services marketing quarterly
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The service industries journal
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ECONIS (ZBW)
4
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1
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
2
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
3
Enabling customer satisfaction in call center teams : the role of transformational leadership in the
service-profit
chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
4
The
service-profit
chain
: a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
;
Eller, …
- In:
Journal of marketing
81
(
2017
)
3
,
pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
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