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~type_genre:"Aufsatz in Zeitschrift"
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Search: person:"Field, Joy M."
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Dienstleistungsqualität
5
Service quality
5
Consumer behaviour
3
Dienstleistungssektor
3
Konsumentenverhalten
3
Service industry
3
Customer satisfaction
2
Dienstleistung
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2
Quality management
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machine learning
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service research priorities
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stakeholders
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transformative service research
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Buy-online-pick-up-in-store
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COVID-19
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Consultancy services
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Coronavirus
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Customer integration
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Aufsatz in Zeitschrift
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9
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research-article
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English
9
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Field, Joy M.
9
Subramony, Mahesh
3
Fotheringham, Darima
2
Gustafsson, Anders
2
Huang, Ming-Hui
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Ostrom, Amy L.
2
Xue, Mei
2
Choi, Sunmee
1
Davis, Mark
1
Golubovskaya, Maria
1
Heim, Gregory R.
1
Hitt, Lorin M.
1
Keating, Byron
1
Lee, Yeonjoo
1
Li, Gang
1
Ritzman, Larry P.
1
Safizadeh, M. H.
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Solnet, David
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Witheriff, Melissa
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Journal of service research
2
Operations management research : OMR ; advancing practice through theory
2
Journal of business research : JBR
1
Journal of operations management
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Quality management journal : QMJ
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ECONIS (ZBW)
9
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1
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of
9
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date (oldest first)
1
The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes
Subramony, Mahesh
;
Golubovskaya, Maria
;
Keating, Byron
; …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013325616
Saved in:
2
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
3
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
4
Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service
Lee, Yeonjoo
;
Choi, Sunmee
;
Field, Joy M.
- In:
Operations management research : OMR ; advancing …
13
(
2020
)
3/4
,
pp. 218-232
Persistent link: https://www.econbiz.de/10012306813
Saved in:
5
Designing lean processes with improved service quality : an application in financial services
Li, Gang
;
Field, Joy M.
;
Davis, Mark
- In:
Quality management journal : QMJ
24
(
2017
)
1
,
pp. 6-20
Persistent link: https://www.econbiz.de/10011633032
Saved in:
6
Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics
Field, Joy M.
;
Xue, Mei
;
Hitt, Lorin M.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 43-56
Persistent link: https://www.econbiz.de/10009571276
Saved in:
7
Service coproduction with information stickiness and incomplete contracts: implications for consulting services design
Xue, Mei
;
Field, Joy M.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 357-372
Persistent link: https://www.econbiz.de/10003737964
Saved in:
8
Sourcing practices and boundaries of the firm in the financial services industry
Safizadeh, M. H.
;
Field, Joy M.
;
Ritzman, Larry P.
- In:
Strategic management journal
29
(
2008
)
1
,
pp. 79-91
Persistent link: https://www.econbiz.de/10003630305
Saved in:
9
Process drivers of e-service quality : analysis of data from an online rating site
Heim, Gregory R.
;
Field, Joy M.
- In:
Journal of operations management
25
(
2007
)
5
,
pp. 962-984
Persistent link: https://www.econbiz.de/10003533547
Saved in:
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