Search Results - "Dienstleistungsqualität"

A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists : the case of Hong Kong

Wu, Hung-Che; Cheng, Ching-Chan; Ai, Chi-Han - In: Tourism management : research, policies, practice 66 (2018), pp. 200-220

Persistent link: https://www.econbiz.de/10011814677

Optimizing service failure and damage control

Halbheer, Daniel; Gärtner, Dennis; Gerstner, Eitan; … - In: International journal of research in marketing : IJRM ; … 35 (2018) 1, pp. 100-115

Persistent link: https://www.econbiz.de/10011816976

Human contribution to service quality in West Bengal's luxury hotels

Banerjee, Dipa; Biswas, Debasish - In: Human systems management : HSM 37 (2018) 1, pp. 7-13

Persistent link: https://www.econbiz.de/10011817227

Improving frontline service employees' innovative behavior using conflict management in the hospitality industry : the mediating role of engagement

Jung, Hyo Sun; Yoon, Hye Hyun - In: Tourism management : research, policies, practice 69 (2018), pp. 498-507

Persistent link: https://www.econbiz.de/10011903598

How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM

Duarte, Paulo; Silva, Susana C.; Ferreira, Margarida … - In: Journal of retailing and consumer services 44 (2018), pp. 161-169

Persistent link: https://www.econbiz.de/10011904358

How service quality and outcome confidence drive pre-outcome word-of-mouth

Ifie, Kemefasu; Simintiras, Antonis C.; Dwivedi, Yogesh … - In: Journal of retailing and consumer services 44 (2018), pp. 214-221

Persistent link: https://www.econbiz.de/10011904399

Investigating the effectiveness of retailers' mobile applications in determining customer satisfaction and repatronage intentions? : a congruency perspective

Iyer, Pramod; Davari, Arezoo; Mukherjee, Amaradri - In: Journal of retailing and consumer services 44 (2018), pp. 235-243

Persistent link: https://www.econbiz.de/10011904413

Customer engagement behaviors : the role of service convenience, fairness and quality

Roy, Sanjit; Shekhar, Vaibhav; Lassar, Walfried M.; … - In: Journal of retailing and consumer services 44 (2018), pp. 293-304

Persistent link: https://www.econbiz.de/10011904450

The downsizing of economics professors : how it will happen, and why it will succeed

Payson, Steven - 2018

The number of economics professors now teaching at universities will decline substantially over the next couple of decades. This will happen for one main reason--the advent of distance learning, especially in the form of Massive Open Online Courses (MOOCs), which enable a single professor to...

Persistent link: https://www.econbiz.de/10011905577

The impact of the PCAOB individual engagement inspection process-preliminary evidence

Aobdia, Daniel - In: The accounting review : a publication of the American … 93 (2018) 4, pp. 53-80

Persistent link: https://www.econbiz.de/10011906589

A service of the

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