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Search: "Journal of service management"
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Consumer behaviour
139
Relationship marketing
112
Beziehungsmarketing
107
Customer satisfaction
107
Konsumentenverhalten
103
Service quality
98
Dienstleistungsqualität
95
Services
82
Kundenzufriedenheit
69
Dienstleistungssektor
59
Service industry
59
Dienstleistung
58
Innovation
52
Customer integration
50
Kundenintegration
47
Service innovation
43
Service management
39
Value creation
38
Betriebliche Wertschöpfung
36
Dienstleistungsmanagement
32
Customer service
31
Kundenservice
30
Customer experience
26
Bundling strategy
24
Leistungsbündel
24
Services marketing
24
Social Web
24
Social web
24
Value co-creation
24
Co-creation
22
Service-dominant logic
22
Manufacturing industries
21
Service experience
21
Brand management
20
Dienstleistungsmarketing
20
Emotion
20
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19
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Customer value
18
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Undetermined
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20
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Article
1,022
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19
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381
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381
research-article
247
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24
review
20
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English
904
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Edvardsson, Bo
43
Witell, Lars
36
Kandampully, Jay
30
Wirtz, Jochen
30
Reynoso, Javier
29
Aksoy, Lerzan
28
Jaakkola, Elina
24
Verma, Rohit
24
Gebauer, Heiko
21
Patrício, Lia
21
Grönroos, Christian
20
Gustafsson, Anders
20
Fisk, Raymond P.
16
Gruber, Thorsten
16
Helkkula, Anu
15
Mahr, Dominik
13
McColl-Kennedy, Janet R.
13
Orsingher, Chiara
13
Heinonen, Kristina
12
Kowalkowski, Christian
12
Odekerken-Schröder, Gaby
12
Tronvoll, Bård
12
Hillebrand, Bas
11
Malthouse, Edward C.
11
Mattila, Anna S.
11
Mele, Cristina
11
Gremler, Dwayne D.
10
Gummesson, Evert
10
Kristensson, Per
10
Lariviere, Bart
10
Verleye, Katrien
10
Brodie, Roderick J.
9
Buoye, Alexander
9
Burton, Jamie
9
Kabadayi, Sertan
9
Keiningham, Timothy Lee
9
Kunz, Werner H.
9
Larivière, Bart
9
Parasuraman, A.
9
Patterson, Paul G.
9
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Institution
All
International Research Seminar in Service Management <11, 2010, La Londe-les-Maures>
1
Naples Forum on Service <2, 2011, Capri>
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <12, 2011, Ithaca, NY>
1
QUIS <13, 2013, Karlstad>
1
QUIS <14., 2015, Shanghai>
1
Published in...
All
Journal of service management
522
Journal of Service Management
518
Journal of Service Management Ser.
1
Journal of Service Management: Volume 25, Issue 2
1
Journal of Service Management: Volume 26, Issue 2
1
Source
All
Other ZBW resources
516
ECONIS (ZBW)
388
OLC EcoSci
137
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91
Giving form to future branding realities
Cova, Bernard
;
Cantone, Luigi
;
Testa, Pierpaolo
- In:
Journal of service management
33
(
2022
)
3
,
pp. 417-427
Persistent link: https://www.econbiz.de/10013325583
Saved in:
92
Figures in the carpet of branding
Brown, Stephen
- In:
Journal of service management
33
(
2022
)
3
,
pp. 428-436
Persistent link: https://www.econbiz.de/10013325592
Saved in:
93
Towards a theory of brand love in services : the power of identity and social relationships
Ahuvia, Aaron
;
Izberk-Bilgin, Elif
;
Lee, Kyungwon
- In:
Journal of service management
33
(
2022
)
3
,
pp. 453-464
Persistent link: https://www.econbiz.de/10013325628
Saved in:
94
Navigating the emergence of brand meaning in service ecosystems
Baker, Jonathan J.
;
Fehrer, Julia
;
Brodie, Roderick J.
- In:
Journal of service management
33
(
2022
)
3
,
pp. 465-484
Persistent link: https://www.econbiz.de/10013325639
Saved in:
95
The invisible leash : when human brands hijack corporate brands' consumer relationships
Giertz, Johann N.
;
Hollebeek, Linda D.
;
Weiger, Welf Hermann
- In:
Journal of service management
33
(
2022
)
3
,
pp. 485-495
Persistent link: https://www.econbiz.de/10013325644
Saved in:
96
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
97
Delineating transformative value creation through service communications : an integrative framework
Tsiotsou, Rodoula H.
;
Diehl, Sandra
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 531-551
Persistent link: https://www.econbiz.de/10013325702
Saved in:
98
Transformative value positioning for service brands : key principles and challenges
Leroi-Werelds, Sara
;
Matthes, Jörg
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 552-564
Persistent link: https://www.econbiz.de/10013325707
Saved in:
99
Environmental, Social and Governance (ESG) metrics do not serve services customers : a missing link between sustainability metrics and customer perceptions of social innovation
Aksoy, Lerzan
;
Buoye, Alexander John
;
Fors, Maja
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 565-577
Persistent link: https://www.econbiz.de/10013325711
Saved in:
100
Communication in service ecosystems through value propositions : dilemmas and future research avenues
Verleye, Katrien
;
Reber, Bryan
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 578-588
Persistent link: https://www.econbiz.de/10013325714
Saved in:
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