Ou, Wei-Ming; Shih, Chia-Mei; Chen, Chin-Yuan; Tseng, … - In: The Service Industries Journal 32 (2010) 5, pp. 773-787
This analysis examines the influence of ethical sales behaviour, salesperson expertise, service performance, corporate reputation, and corporate performance on relationship quality and its consequences from multi-level perspectives in order to identify the nature of mix relationships at...