Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth
Year of publication: |
2015
|
---|---|
Authors: | Ou, Wei-Ming ; Shih, Chia-Mei ; Chen, Chin-Yuan |
Published in: |
International journal of commerce and management. - Bingley [u.a.] : Emerald, ISSN 1056-9219, ZDB-ID 2473956-X. - Vol. 25.2015, 4, p. 673-686
|
Subject: | Taiwan | Loyalty | Relationship quality | Ethical sales behaviour | Telemarketing | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Verkauf | Selling | Mitarbeiterbindung | Employee retention | Unternehmensethik | Business ethics | Ethik | Ethics | Konsumentenverhalten | Consumer behaviour | Verkaufspersonal | Salespeople |
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