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Search: isPartOf:"Service Business"
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Dienstleistungsqualität
117
Service quality
116
Consumer behaviour
107
Konsumentenverhalten
107
Kundenzufriedenheit
95
Customer satisfaction
94
Beziehungsmarketing
89
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85
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73
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70
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Trimi, Silvana
21
Lee, Donhee
20
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17
Noh, Yonghwi
9
Jeon, Sunran
8
Le Nguyen Hau
8
Lee, Sang Gun
8
Montoro-Sánchez, Ángeles
7
Olson, David L.
7
Su, Che-Jen
7
Akehurst, Gary
6
An, Myungsook
6
Lee, Gyehee
6
Pham Ngoc Thuy
6
Chang, Hsin Hsin
5
Cruz-Ros, Sonia
5
Ferreira, João J. M.
5
Geum, Youngjung
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Gil Saura, Irene
5
Hong, Soon Goo
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Park, Sang-hyun
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Chadee, Doren
4
Chaves, Rafael
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Cho, Insu
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Gil-Pechuán, Ignacio
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Huarng, Kun-huang
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Hwang, Taewon
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Jeng, Don Jyh-Fu
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Jeon, Aeeun
4
Joo, Jaehun
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Kim, Jae Kyung
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4
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Springer Fachmedien Wiesbaden
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Service business
517
Service business : an international journal
138
Service Business
70
Service business model innovation in the healthcare and hospital management : models, strategies, tools
15
Forum Dienstleistungsmanagement
2
Camilleri, M.A. & Troise, C. (2022). Live support by chatbots with artificial intelligence: A future research agenda. Service Business
1
Visnjic Kastalli, I., B. Van Looy and A. Neely. 2013. Steering Manufacturing Firms Towards Service Business Model Innovation. California Management Review 56(1): 100-123
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ECONIS (ZBW)
531
OLC EcoSci
143
RePEc
70
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61
Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions
Jung, Sookhwa
;
Lee, Jaewoo
- In:
Service business
16
(
2022
)
2
,
pp. 391-410
Persistent link: https://www.econbiz.de/10013273627
Saved in:
62
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
63
Dual focus : service-product orientation to manage the change paradox following servitization strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
Saved in:
64
The perceived image of multi-asset tourist destinations : investigating congruence across different content types
Bassols-Gardella, Narcís
;
Coromina, Lluís
- In:
Service business
16
(
2022
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10013172553
Saved in:
65
Research trends in digital transformation in the service sector : a review based on network text analysis
Rha, Jin Sung
;
Lee, Hong-Hee
- In:
Service business
16
(
2022
)
1
,
pp. 77-98
Persistent link: https://www.econbiz.de/10013172556
Saved in:
66
Enabling customer co-creation behavior at a distance : the case of patients using self-monitoring handheld devices in healthcare
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 99-123
Persistent link: https://www.econbiz.de/10013172567
Saved in:
67
Brands' perceived sustainable development goals : index development and applications with professional sport teams and fast-food brands
Lorgnier, Nicolas G. A.
;
Su, Che-Jen
;
O'Rourke, Shawn M.
- In:
Service business
16
(
2022
)
1
,
pp. 125-157
Persistent link: https://www.econbiz.de/10013172569
Saved in:
68
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
Saved in:
69
A systematic process for generating new blockchain-
service
business
model ideas
Koh, Young In
;
Han, Sung H.
;
Park, Junseong
- In:
Service business
16
(
2022
)
1
,
pp. 187-209
Persistent link: https://www.econbiz.de/10013172579
Saved in:
70
How to exploit Big Social Data in the Covid-19 pandemic : the case of the Italian tourism industry
Solazzo, Gianluca
;
Maruccia, Ylenia
;
Ndou, Valentina
; …
- In:
Service business
16
(
2022
)
3
,
pp. 417-443
Persistent link: https://www.econbiz.de/10013459433
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