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Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
170
Kundenzufriedenheit
170
Taiwan
91
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quality management
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917
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27
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944
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944
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67
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944
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Dahlgaard, Jens Jörn
35
Dahlgaard-Park, Su Mi
26
Casadesús, Martí
12
He, Zhen
11
Marimon, Frederic
8
Antony, Jiju
7
Park, Heejun
7
Yang, Ching-chow
7
Elg, Mattias
6
Kanji, Gopal K.
6
Lin, Binshan
6
Sampaio, Paulo
6
Sun, Hongyi
6
Asif, Muhammad
5
Chang, Hsin Hsin
5
Chen, Chi-Kuang
5
Chopra, Parvesh K.
5
Dervitsiotis, Kostas N.
5
Mann, Robin
5
Pires, António Ramos
5
Soltani, Ebrahim
5
Wu, Shwu-ing
5
Zhang, Min
5
Alänge, Sverker
4
Bergquist, Bjarne
4
Bäckström, Ingela
4
Chen, Kuen-Suan
4
Chen, Mu-Chen
4
Cho, Insu
4
Cronemyr, Peter
4
Gremyr, Ida
4
Hyŏn, Chae-hun
4
Jang, Jiun-yi
4
Jochem, Roland
4
Mergen, A. Erhan
4
Pantouvakis, Angelos
4
Petnji Yaya, Luc Honore
4
Saraiva, Margarida
4
Schmitt, Robert
4
Shin, Wan Seon
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QMOD-ICQSS Conference <17., 2014, Prag>
2
QMOD Conference <20., 2017, Helsingør>
1
QMOD-ICQSS Conference <14, 2011, San Sebastián>
1
QMOD-ICQSS Conference <15, 2012, Posen>
1
QMOD-ICQSS Conference <19., 2016, Rom>
1
Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
944
Source
All
ECONIS (ZBW)
944
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1
The determinants of achieving family business excellence : conservative quality perspective?
Lin, Che-Hung
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1503-1520
Persistent link: https://www.econbiz.de/10011962100
Saved in:
2
Quality costs in practice and an analysis of the factors affecting quality cost management
Glogovac, Maja
;
Filipovic, Jovan
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1521-1544
Persistent link: https://www.econbiz.de/10011962103
Saved in:
3
Topic modelling-based decision framework for analysing digital voice of the customer
Özdağoğlu, Güzin
;
Kapucugil-İkiz, Aysun
;
Çelik, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1545-1562
Persistent link: https://www.econbiz.de/10011962105
Saved in:
4
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
5
A modified EFQM Excellence Model for effective evaluation in the hotel industry
Liu, Yung-Lun
;
Ko, Pen-Fa
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1580-1593
Persistent link: https://www.econbiz.de/10011962111
Saved in:
6
Linking ISO 9000 (QMS), ISO 26000 (CSR) with accreditation requirements for quality indicators in higher education
Yeung, Shirley Mo-Ching
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1594-1611
Persistent link: https://www.econbiz.de/10011962113
Saved in:
7
Achieving business excellence through self-assessment for personal and professional excellence
Jaeger, Andreas
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1612-1632
Persistent link: https://www.econbiz.de/10011962115
Saved in:
8
Development of a quantification model for the cost of loss of image with customer complaints
Sansalvador, Manuel E.
;
Brotons, José M.
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1633-1647
Persistent link: https://www.econbiz.de/10011962117
Saved in:
9
Strategic framework of fitness clubs based on quality dimensions : the blue ocean strategy approach
Vieira, Elsa Regina Monteiro
;
Ferreira, João J. M.
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1648-1667
Persistent link: https://www.econbiz.de/10011962118
Saved in:
10
How does Six Sigma influence creativity and corporate performance through exploration and exploitation?
Hwang, Gee Hyun
;
Lee, Kun Chang
;
Seo, Young Wook
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1668-1684
Persistent link: https://www.econbiz.de/10011962120
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